🆚 Drift vs. Gladly

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Drift is a conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

It enables website visitors to engage in natural language conversations, book meetings, view analytics, and get instantly qualified leads automatically routed to sales tools such as Salesloft.

Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.

It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.

Headquarters

Atlanta, Gerogia, United States
San Francisco, California, United States

Website

Pricing

Free version ❌
$900+/user/year
Free version ❌
Hero Package
(minimum 10 users)
$2,160+/user/year
Superhero Package
(minimum 45 users)
$2,520+/user/year

Categories

Live Chats › Rank #20
Live Chats › Rank #62
Lead Generation › Rank #12
Customer Support › Rank #25

Popularity

Determined by the number of sites using each technology.

The Drift live chat software solution is 7 times more popular than Gladly.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Drift is more popular than Gladly in all countries.
United States
United Kingdom
Australia
Canada
India
Switzerland
Germany
France
Spain
Netherlands

Awards

Popularity by domain category

Determined by the number of sites in each category.

Drift is more popular among sites focused on business, software and hardware, and Internet services, while Gladly is more commonly used on online shopping, fashion and beauty, and entertainment sites.
Business
Software/Hardware
Online Shopping
Internet Services
Marketing/Merchandising
Fashion/Beauty
Education/Reference
Finance/Banking
Health
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#2,020
View more ➝
Name
Rank
#1,397
#1,414
#1,764
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.