🆚 Featurebase vs. Userback

Compare technologies based on real-world usage data *
Featurebase
Userback

Type

Customer feedback tool
Customer feedback tool

About

Featurebase is a support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform.

It consolidates omnichannel support into a unified inbox with AI agents, offers public roadmaps, changelogs and automated update notifications, provides surveys, and includes an AI-powered help center with multilingual support.

Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.

Headquarters

Tallinn, Estonia
Brisbane, Australia

Website

featurebase.app #447,539
userback.io #487,851

Pricing

Free version ✔️1 seat, 50 help center articles, no AI
Growth$37/seat/month
Professional$75/seat/month
Enterprise$129/seat/month
AI resolution$0.29/each
Free version ✔️2 projects, 7-day feedback availability
Team
(2 projects)$9/month
Business
(25 projects)$19/month
Business Plus
(unlimited projects)$29/month
Feature Portal add-on$39/month

Categories

Feedback › Rank #79
Feedback › Rank #38
Customer Support › Rank #43
Widgets › Rank #87

Popularity

Determined by the number of sites using each technology.

The Userback feedback tool is 10 times more popular than Featurebase.
Total websites

Market share

Feedback

Popularity by country

Determined by the number of sites detected from each country.

Userback is more popular in the United States, the Czech Republic, and the United Kingdom, while Featurebase is more popular in Sweden.
United States
Czech Republic
United Kingdom
Netherlands
Canada
Switzerland
Germany
Australia
France
Austria

Awards

Popularity by domain category

Determined by the number of sites in each category.

Userback is more popular than Featurebase in all market segments.
Business
Marketing/Merchandising
Internet Services
Health
Travel
Public Information
Software/Hardware
Finance/Banking
Online Shopping
Recreation/Hobbies

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#70,990
#105,030
#119,722
#128,703
#134,629
View more ➝
Name
Rank
#3,037
#6,202
#8,920
#11,541
#13,671
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.