π Freshservice vs. LiveChat
Compare technologies based on real-world usage data *- π LiveChat is much more popular than Freshservice.
- π LiveChat is more popular in all countries.
Freshservice
LiveChatType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as 
Microsoft Teams, 
Slack, 
Jira, 
GitHub, and TeamViewer.
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Headquarters
Pricing
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- π₯ 20th most popular in the United States in the HR Management category.
- β¬οΈ 27th most popular in the United States in the Customer Support category.
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
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Our service evaluates the popularity of technologies by the number of websites using them.