π Gladly vs. LiveChat
- π LiveChat is much more popular than Gladly.
- π LiveChat is more popular in all countries.
Gladly
LiveChatType
About
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Headquarters
Pricing
(minimum 10 users)$2,160+/user/year
(minimum 45 users)$2,520+/user/year
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- π₯ 20th most popular in the United States in the Customer Support category.
- β¬οΈ 39th most popular in the United States in the Live Chats category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Help Scout
Chatwoot
Intercom
Dynamics 365 Customer Service
Text company profileποΈ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.