🆚 Help Scout vs. Jira
- 📈 Help Scout is slightly more popular than Jira.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and the Netherlands.
- 🌍 Jira is more popular in Germany, Canada, and Poland.
Help Scout
JiraType
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Jira is an issue-tracking and project management system built for software teams to plan, track, and manage their work.
It offers fully customizable workflows, Scrum and Kanban boards, backlog and sprint planning, dependency mapping, time-tracking, real-time dashboards and reports (including burndown and velocity charts), automation for repetitive tasks, granular permission controls, and integrations with 3,000+ tools such as 
Confluence, 
Slack, 
Microsoft Teams, and 
Zoom.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
- 🥇 Most popular in the United States in the Project Management category.
- 🥇 Most popular in Germany in the Project Management category.
- 🥇 Most popular in Germany in the Issue Tracking category.
- 🥇 Most popular in Canada in the Project Management category.
- 🥇 Most popular in the United Kingdom in the Project Management category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Chatwoot
Gladly
Asana
Redmine
YouTrack🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,361,290 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.