🆚 Help Scout vs. Redmine
- 📈 Help Scout is much more popular than Redmine.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and Germany.
- 🌍 Redmine is more popular in Italy, Japan, and Russia.
Statistics based on 3.3M+ analyzed websites. About this data
Help Scout
RedmineType
Live chat software
Issue tracking system
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Redmine is an open-source project management and issue tracking web application built in 
Ruby on Rails.
Headquarters
Boston, Massachusetts, United States
Pricing
Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free ✔️Open source
Categories
Live Chats › Rank #18
Issue Tracking › Rank #2
Issue Tracking › Rank #9
Customer Support › Rank #8
Project Management › Rank #6
Popularity
Determined by the number of sites using each technology.
The Help Scout live chat software is 11 times more popular than Redmine.
Total websites
Market share
Issue Tracking
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and Germany, while Redmine is more popular in Italy, Japan, and Russia.
United States
United Kingdom
Germany
Netherlands
Australia
France
Canada
Sweden
Italy
Belgium
Awards
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
- 🥈 Second most popular in Germany in the Project Management category.
- ⭐ 4th most popular in Germany in the Issue Tracking category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than Redmine in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Trac
YouTrack🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,361,290 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.