🆚 Help Scout vs. YouTrack

Statistics based on 3.5M+ analyzed websites. About this data
Help Scout
YouTrack

Type

Live chat software
Issue tracking system

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

JetBrains YouTrack is a browser-based project management and issue tracking software.

Headquarters

Boston, Massachusetts, United States
Prague, Czech Republic

Website

helpscout.com #3,781
jetbrains.com/youtrack/ #1,809

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Cloud version
Free version ✔️1-10 users
11+ users$4.40-/user/month
Server version
Free version ✔️10 users
15 users$600
25 users$1,100
100 users$4,000
1,000 users$16,000

Categories

Live Chats › Rank #18
Issue Tracking › Rank #2
Issue Tracking › Rank #13
Customer Support › Rank #8
Project Management › Rank #13

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software is 314 times more popular than YouTrack.
Total websites

Market share

Issue Tracking

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular than YouTrack in all countries.
United States
United Kingdom
Netherlands
Germany
Australia
Canada
France
Sweden
Belgium
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular than YouTrack in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#193,427
#584,379
View more ➝

See also

🗃️ About This Data