🆚 Intercom vs. Respond.io
- 📈 Intercom is much more popular than Respond.io.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
- 🌎 Respond.io is more popular in Mexico, Malaysia, and Hungary.
Statistics based on 3.5M+ analyzed websites. About this data
Type
Live chat software
Live chat software
About
Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
Headquarters
San Francisco, California, United States
Hong Kong
Pricing
Free version ❌Free 14-day trial
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Free version ❌Free 7-day trial
Start
(5+ users)$99+/month
(5+ users)$99+/month
Growth
(10+ users)$199+/month
(10+ users)$199+/month
Advanced
(10+ users)$349+/month
(10+ users)$349+/month
Categories
Popularity
Determined by the number of sites using each technology.
The Intercom live chat software is 28 times more popular than Respond.io.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Intercom is more popular in the United States, the United Kingdom, and Australia, while Respond.io is more popular in Mexico, Malaysia, and Hungary.
United States
United Kingdom
Australia
Germany
Canada
France
Netherlands
Sweden
Spain
Brazil
Awards
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
Popularity by domain category
Determined by the number of sites in each category.
Intercom is more popular than Respond.io in all market segments.
Business
Internet Services
Marketing/Merchandising
Software/Hardware
Online Shopping
Education/Reference
Finance/Banking
Health
Travel
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
See also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,512,920 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.
Instagram
TikTok
JivoChat