🆚 Intercom vs. Respond.io

📈 Intercom is much more popular than Respond.io.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌎 Respond.io is more popular in Mexico, Malaysia, and Hungary.

Statistics based on 3.5M+ analyzed websites. About this data

Intercom

Respond.io

Type

Live chat software

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Respond.io is an AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more.

Headquarters

San Francisco, California, United States

Hong Kong

Website

intercom.com #1,271

respond.io #52,343

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ❌Free 7-day trial

Start
(5+ users)$99+/month

Growth
(10+ users)$199+/month

Advanced
(10+ users)$349+/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 28 times more popular than Respond.io.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Respond.io is more popular in Mexico, Malaysia, and Hungary.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Spain

Brazil

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Respond.io in all market segments.

Business

Internet Services

Marketing/Merchandising

Software/Hardware

Online Shopping

Education/Reference

Finance/Banking

Health

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#12

#165

#378

#1,053

#1,454

Name

Rank

#18,583

#39,367

#44,374

#52,343

betnow.eu

#64,420