🆚 Jira Service Management vs. Spiceworks Cloud Help Desk

Compare technologies based on real-world usage data *

📈 Jira Service Management is twice as popular as Spiceworks Cloud Help Desk.
🌍 Jira Service Management is more popular in Germany, Australia, and Switzerland.
🌎 Spiceworks Cloud Help Desk is more popular in the United States.

Jira Service Management

Spiceworks Cloud Help Desk

Type

Customer support technology

About

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

The Spiceworks Cloud Help Desk is a help desk with basic functionality available for free (ad-supported).

Headquarters

Sydney, Australia

Austin, Texas, United States

Website

atlassian.com #116

spiceworks.com #10,653

Categories

Customer Support › Rank #22

Customer Support › Rank #32

Popularity

Determined by the number of sites using each technology.

Jira Service Management customer support technology is 2.2 times more popular than Spiceworks Cloud Help Desk.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Jira Service Management is more popular in Germany, Australia, and Switzerland, while Spiceworks Cloud Help Desk is more popular in the United States.

United States

Germany

Australia

Switzerland

United Kingdom

France

Turkey

Canada

India

Norway

Awards

⬆️ 22nd most popular in the United States in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Jira Service Management is more popular among sites focused on business, online shopping, and marketing and merchandising, while Spiceworks Cloud Help Desk is more commonly used on education and reference sites.

Business

Education/Reference

Online Shopping

Marketing/Merchandising

Internet Services

Travel

Health

Entertainment

Government/Military

Software/Hardware

Top sites

Top-ranked sites that use these technologies.