🆚 Jira Service Management vs. Spiceworks Cloud Help Desk

Compare technologies based on real-world usage data *

📈 Jira Service Management is twice as popular as Spiceworks Cloud Help Desk.
🌍 Jira Service Management is more popular in Germany, Canada, and Switzerland.
🌎 Spiceworks Cloud Help Desk is more popular in the United States.

Jira Service Management

Spiceworks Cloud Help Desk

Type

Customer support technology

About

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

The Spiceworks Cloud Help Desk is a help desk with basic functionality available for free (ad-supported).

Headquarters

Sydney, Australia

Austin, Texas, United States

Website

atlassian.com #165

spiceworks.com #8,342

Pricing

Free version ✔️Core Plan, 1-5 seats

Premium$60/seat/year

Popularity

Determined by the number of sites using each technology.

Jira Service Management customer support technology is 2.1 times more popular than Spiceworks Cloud Help Desk.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Jira Service Management is more popular in Germany, Canada, and Switzerland, while Spiceworks Cloud Help Desk is more popular in the United States.

United States

Germany

Canada

Switzerland

United Kingdom

Australia

Brazil

Italy

Austria

France

Awards

⭐ 10th most popular in Germany in the Customer Support category.

⬆️ 28th most popular in the United States in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Jira Service Management is more popular among sites focused on business, online shopping, and marketing and merchandising, while Spiceworks Cloud Help Desk is more commonly used on education and reference sites.

Business

Education/Reference

Online Shopping

Marketing/Merchandising

Internet Services

Fashion/Beauty

Travel

Finance/Banking

Entertainment

Sports