🆚 Refiner vs. Userback

Compare technologies based on real-world usage data *

Type

Customer feedback tool
Customer feedback tool

About

Refiner is a specialized microsurvey tool with advanced customization options designed specifically for SaaS and digital products.

Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.

Headquarters

Paris, France
Brisbane, Australia

Website

Pricing

Free version ✔️25 survey responses per month
Essentials
(20 simultaneous surveys)
$99+/month
Growth
(50 simultaneous surveys)
$239+/month
Enterprise
(unlimited simultaneous surveys)
Custom
Free version ✔️2 projects, 7-day feedback availability
Team
(2 projects)
$9/month
Business
(25 projects)
$19/month
Business Plus
(unlimited projects)
$29/month
Feature Portal add-on$39/month

Categories

Feedback › Rank #81
Feedback › Rank #38

Popularity

Determined by the number of sites using each technology.

The Userback feedback tool is 11 times more popular than Refiner.
Total websites

Market share

Feedback

Popularity by country

Determined by the number of sites detected from each country.

Userback is more popular than Refiner in all countries.
United States
Czech Republic
United Kingdom
Netherlands
Canada
France
Australia
Switzerland
Germany
Austria

Awards

Popularity by domain category

Determined by the number of sites in each category.

Userback is more popular than Refiner in all market segments.
Business
Marketing/Merchandising
Internet Services
Health
Travel
Finance/Banking
Public Information
Software/Hardware
Education/Reference
Recreation/Hobbies

Top sites

Top-ranked sites that use these technologies.

Name
Rank
View more ➝
Name
Rank
#6,202
#8,920
#11,541
#13,671
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.