🆚 Refiner vs. Userback

Type

Customer feedback tool
Customer feedback tool

About

Refiner is a specialized microsurvey tool with advanced customization options designed specifically for SaaS and digital products.

Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.

Headquarters

Paris, France
Brisbane, Australia

Website

Pricing

Free version ✔️ 25 survey responses per month
Essentials
(20 simultaneous surveys)
$99+/month
Growth
(50 simultaneous surveys)
$239+/month
Enterprise
(unlimited simultaneous surveys)
Custom
Free version ✔️ 2 projects, 7-day feedback availability
Team
(2 projects)
$9/month
Business
(25 projects)
$19/month
Business Plus
(unlimited projects)
$29/month
Feature Portal add-on $39/month

Categories

Feedback › Rank #82
Feedback › Rank #37

Popularity

Determined by the number of sites using each technology.

The Userback feedback tool is 13 times more popular than Refiner.
Total websites

Market share

Feedback

Popularity by country

Determined by the number of sites detected from each country.

Userback is more popular than Refiner in all countries.
United States
Canada
Netherlands
United Kingdom
France
Australia
Switzerland
Czech Republic
Germany
Austria

Awards

Popularity by domain category

Determined by the number of sites in each category.

Userback is more popular than Refiner in all market segments.
Business
Marketing/Merchandising
Internet Services
Health
Education/Reference
Software/Hardware
Finance/Banking
Travel
Online Shopping
Public Information

Top sites

Top-ranked sites that use these technologies.

Name
Rank
View more ➝
Name
Rank
#8,920
#11,541
View more ➝

See also

🗃️ About This Data