⚡ Customer Review Platforms in Kenya

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

Kenya is an East African country with a population of over 55 million people.

According to our data, customer review platforms are detected on 4.6% of websites from Kenya.

Statistics based on 2K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in Kenya in 2026, based on market share.

The most popular is Tripadvisor with an impressive share of 47.3%, followed by Trustindex with 23.2% and Trustpilot with 12.5%.

Tripadvisor 47.3%
Trustindex 23.2%
Trustpilot 12.5%
Judge.me 11.6%
WP Ultimate Review 3.6%
Facebook Reviews 3.6%
Booking.com 2.7%
G2 1.8%
SmartCustomer 0.9%
WP Review 0.9%
Loox 0.9%
Clutch 0.9%
Google Customer Reviews 0.9%
Feefo 0.9%
Vrbo 0.9%

🚀 Highlights

Here is a list of the top platforms that are more popular in Kenya than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-1)
2. Trustindex ^(-2)
5. WP Ultimate Review ^(-40)
6. Facebook Reviews ^(-11)
7. Booking.com ^(-18)
8. G2 ^(-5)
9. SmartCustomer ^(-42)
10. WP Review ^(-10)
12. Clutch ^(-3)
14. Feefo ^(-8)

✨ Best Customer Review Platforms

Below is a more detailed list of 17 customer review platforms used on sites from Kenya, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	47.3%
2	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	23.2%
3	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	12.5%
4	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	11.6%
5	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	3.6%
6	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	3.6%
7	Booking.com Norwalk, Connecticut, United States An online travel platform that allows users to search, compare, and book accommodations, flights, car rentals, airport taxis, and travel experiences. Free$$$	2.7%
8	G2 Chicago, Illinois, United States A B2B software and services review platform. Free$$$	1.8%
9	SmartCustomer Menlo Park, California, United States A consumer review platform that helps people evaluate businesses, share purchasing experiences, and avoid scams. $200+/month	0.9%
10	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	0.9%
11	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	0.9%
12	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	0.9%
13	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	0.9%
14	Feefo Petersfield, Hampshire, United Kingdom A customer review and feedback management platform that helps businesses collect, verify, and showcase genuine reviews from customers. £99+/month	0.9%
15	Vrbo Seattle, Washington, United States An online vacation rental marketplace that connects travelers with property owners offering entire homes, apartments, cabins, and other private accommodations for short-term stays. $$$	0.9%
16	Airbnb San Francisco, California, United States An online marketplace that enables users to book short-term accommodations, including homes, apartments, and hotels offered by hosts worldwide. Free$$$	0.9%
17	Trustmary Jyväskylä, Keski-Suomi, Finland A Finland-based customer feedback platform focused on creating video testimonials and automating customer reviews. $194+/month	0.9%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 2,459 websites from Kenya.
We currently track the presence of 79 customer review platforms across the web.
Of these, 17 were detected on websites from Kenya.
Statistics were last calculated on August 13, 2026.
For more details, see our methodology and disclaimer.