⚡ Customer Review Platforms in Kenya

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

Kenya is an East African country with a population of over 55 million people.

According to our data, customer review platforms are detected on 4.2% of websites from Kenya.

Statistics based on 2K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in Kenya in 2026, based on market share.

The most popular is Tripadvisor, which dominates the market with a substantial 52% share.
It is followed by Trustindex with 23.5% and Judge.me with 12.2%.

Tripadvisor 52%
Trustindex 23.5%
Judge.me 12.2%
Trustpilot 11.2%
WP Ultimate Review 4.1%
Facebook Reviews 3.1%
G2 1%
Feefo 1%
Google Customer Reviews 1%
Sitejabber 1%
WP Review 1%
Loox 1%
Trustmary 1%

🚀 Highlights

Here is a list of the top platforms that are more popular in Kenya than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-1)
2. Trustindex ^(-2)
5. WP Ultimate Review ^(-39)
6. Facebook Reviews ^(-11)
7. G2 ^(-6)
8. Feefo ^(-16)
9. Google Customer Reviews ^(-2)
10. Sitejabber ^(-38)
11. WP Review ^(-9)
13. Trustmary ^(-42)

✨ Best Customer Review Platforms

Below is a more detailed list of 13 customer review platforms used on sites from Kenya, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	52%
2	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	23.5%
3	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	12.2%
4	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	11.2%
5	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	4.1%
6	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	3.1%
7	G2 Chicago, Illinois, United States A B2B software and services review platform. Free$$$	1%
8	Feefo Petersfield, Hampshire, United Kingdom A customer review and feedback management platform that helps businesses collect, verify, and showcase genuine reviews from customers. £99+/month	1%
9	Google Customer Reviews Mountain View, California, United States A free service that allows website owners to collect feedback from customers who've made a purchase on their site. Free	1%
10	Sitejabber Menlo Park, California, United States A consumer review platform that helps people avoid fraudulent websites and find good ones. $200+/month	1%
11	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	1%
12	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	1%
13	Trustmary Jyväskylä, Keski-Suomi, Finland A Finland-based customer feedback platform focused on creating video testimonials and automating customer reviews. $194+/month	1%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 2,321 websites from Kenya.
We currently track the presence of 76 customer review platforms across the web.
Of these, 13 were detected on websites from Kenya.
Statistics were last calculated on May 14, 2026.
For more details, see our methodology and disclaimer.