⚡ Customer Review Platforms

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

They provide features such as verified and moderated reviews, rating systems, business profiles, company responses, review requests and collection tools, widgets for displaying reviews on websites, and integration with e-commerce and marketing platforms.

Some of them act as review aggregation platforms, collecting and consolidating feedback from multiple sources, synchronizing reviews across channels, displaying combined ratings, and offering centralized tools for monitoring, managing, and responding to reviews in one place.

According to our data, customer review platforms are detected on 4.6% of all websites.
86.8% of these sites use only one customer review platform, 11.1% use two, and 2.1% use three or more simultaneously.

Statistics based on 3.5M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading customer review platforms in 2026, based on market share.

The most popular is Trustpilot with a share of 19.6%, followed by Tripadvisor with 12.8% and Judge.me with 11.8%.

Trustpilot 19.6%
Tripadvisor 12.8%
Judge.me 11.8%
Trustindex 10%
Yelp 9.5%
Better Business Bureau 6.3%
Yotpo 5.6%
Trusted Shops 4.8%
Loox 2.7%
Stamped 2.3%
Google Customer Reviews 2.3%
Reviews.io 1.8%
G2 1.8%
Bazaarvoice 1.6%
Other 7.1%

You can also drill down by country:

🚀 Country Highlights

Here is a list of platforms that are especially popular in certain countries.
Differences between global and country rankings are shown in parentheses.

Tripadvisor is #1 in Greece ^(-1)
Judge.me is #1 in India ^(-2)
Trustindex is #1 in Spain ^(-3)
Yelp is #1 in the United States ^(-4)
Trusted Shops is #1 in Germany ^(-7)
Heureka.cz is #1 in the Czech Republic ^(-18)
Ceneo is #1 in Poland ^(-24)
Verified Reviews is #2 in France ^(-20)
Google Customer Reviews is #3 in Brazil ^(-8)
Reviews.io is #3 in the United Kingdom ^(-9)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 76 customer review platforms we track, ranked by their market share.

Rank	Name	Market share
1	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	19.6%
2	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	12.8%
3	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	11.8%
4	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	10%
5	Yelp San Francisco, California, United States An American crowd-sourced review platform where users publish ratings and written feedback about local businesses. Free$180+/month	9.5%
6	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	6.3%
7	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	5.6%
8	Trusted Shops Cologne, Germany A German online platform that provides customer reviews, a trusted certification mark, and buyer protection. €40+/month	4.8%
9	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	2.7%
10	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	2.3%
11	Google Customer Reviews Mountain View, California, United States A free service that allows website owners to collect feedback from customers who've made a purchase on their site. Free	2.3%
12	Reviews.io Berlin, Germany A review platform that allows businesses to better understand their customers and improve their shopping experience. $29+/month	1.8%
13	G2 Chicago, Illinois, United States A B2B software and services review platform. Free$$$	1.8%
14	Bazaarvoice Austin, Texas, United States A user-generated content platform for brands and retailers that drives conversions through star ratings, consumer reviews, Q&A, social content, sampling, and creator and influencer marketing. $6,500+/year	1.6%
15	Clutch Washington, DC, United States A B2B marketplace that offers client feedback through verified reviews. Free$499+/year	1.6%
16	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	1.4%
17	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.4%
18	Podium Lehi, Utah, United States An AI-powered lead management and communication platform. $249+/month	1.3%
19	Heureka.cz Prague, Czech Republic A Czech online marketplace and price comparison platform.	1.1%
20	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	1.1%
21	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	0.8%
22	Verified Reviews Marseille, France A software solution that allows you to collect, manage, and activate all of your real customer reviews. $99+/month	0.8%
23	Shopper Approved Ogden, Utah, United States A review platform that helps businesses collect and display genuine reviews from verified customers. $$$	0.8%
24	Feefo Petersfield, Hampshire, United Kingdom A customer review and feedback management platform that helps businesses collect, verify, and showcase genuine reviews from customers. £99+/month	0.8%
25	Ceneo Wrocław, Poland A Polish online marketplace and price comparison platform that aggregates offers from online stores and enables users to compare prices and shop across multiple retailers. $$$	0.7%

👉 See Also

⚡Testimonials page

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,511,995 websites.
We currently track the presence of 76 customer review platforms across the web.
Statistics were last calculated on May 14, 2026.
For more details, see our methodology and disclaimer.