⚡ Customer Review Platforms in the United States

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

The United States of America (USA) is a North American country with a population of over 341 million people.

According to our data, customer review platforms are detected on 10% of websites from the United States.

Statistics based on 654K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in the United States in 2026, based on market share.

The most popular is Yelp with a share of 23.8%, followed by Better Business Bureau with 16.2% and Judge.me with 15.5%.

Yelp 23.8%
Better Business Bureau 16.2%
Judge.me 15.5%
Yotpo 8.6%
Trustindex 8.3%
Trustpilot 8.2%
Tripadvisor 7.1%
Stamped 4%
Loox 3.7%
Podium 2.6%
Google Customer Reviews 2.4%
G2 2%
Shopper Approved 1.8%
Clutch 1.7%
Birdeye 1.5%

🚀 Highlights

Here is a list of the top platforms that are more popular in the United States than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Yelp ^(-4)
2. Better Business Bureau ^(-4)
4. Yotpo ^(-3)
8. Stamped ^(-2)
10. Podium ^(-9)
12. G2 ^(-1)
13. Shopper Approved ^(-10)
15. Birdeye ^(-12)
17. Angi ^(-15)
21. The Knot ^(-18)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 78 customer review platforms used on sites from the United States, ranked by their market share.

Rank	Name	Market share
1	Yelp San Francisco, California, United States An American crowd-sourced review platform where users publish ratings and written feedback about local businesses. Free$180+/month	23.8%
2	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	16.2%
3	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	15.5%
4	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	8.6%
5	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	8.3%
6	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	8.2%
7	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	7.1%
8	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	4%
9	Loox Tel Aviv, Israel A Shopify-exclusive social proof marketing platform that specializes in visual reviews, collecting photos and videos from customers and displaying them in customizable widgets. Free$49.99+/month	3.7%
10	Podium Lehi, Utah, United States An AI-powered lead management and customer communication platform for businesses that centralizes customer communications and online reviews. $249+/month	2.6%
11	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	2.4%
12	G2 Chicago, Illinois, United States An online review platform and marketplace for business software and services that collects customer reviews and provides market intelligence to buyers and vendors. Free$$$	2%
13	Shopper Approved Ogden, Utah, United States An e-commerce review platform that collects verified customer feedback and displays it as social proof. $$$	1.8%
14	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	1.7%
15	Birdeye Palo Alto, California, United States An agentic customer experience and marketing platform designed for multi-location businesses to manage online presence, reputation, and customer interactions. $299+/month	1.5%
16	Bazaarvoice Austin, Texas, United States A user-generated content platform that helps brands and retailers collect, moderate, and display consumer ratings, reviews, and questions. $6,500+/year	1.5%
17	Angi Denver, Colorado, United States A U.S.-based digital marketplace that connects homeowners with local service professionals for home repair, maintenance, and improvement projects. Free$29.99+/year	1.4%
18	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	1.4%
19	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.2%
20	Reviews.io Berlin, Germany A review platform that allows businesses to better understand their customers and improve their shopping experience. $29+/month	1%
21	The Knot Chevy Chase, Maryland, United States A wedding vendor marketplace that connects couples with more than 200,000 local wedding professionals. Free$50+/month	0.9%
22	WeddingWire Chevy Chase, Maryland, United States A wedding vendor marketplace that connects engaged couples with local wedding professionals. Free$50+/month	0.9%
23	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	0.7%
24	HomeAdvisor Denver, Colorado, United States A digital marketplace that connects homeowners with local service professionals for home improvement, maintenance, and remodeling projects.	0.7%
25	PowerReviews Chicago, Illinois, United States A ratings and reviews platform that helps brands and retailers collect, manage, and display customer feedback for their products. $25,000+/year	0.5%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 654,841 websites from the United States.
We currently track the presence of 81 customer review platforms across the web.
Of these, 78 were detected on websites from the United States.
Statistics were last calculated on September 28, 2026.
For more details, see our methodology and disclaimer.