⚡ Customer Review Platforms in the United States

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

The United States of America (USA) is a North American country with a population of over 341 million people.

According to our data, customer review platforms are detected on 6.7% of websites from the United States.

Statistics based on 598K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in the United States in 2026, based on market share.

The most popular is Yelp with an impressive share of 31.6%, followed by Better Business Bureau with 18.8% and Tripadvisor with 9%.

Yelp 31.6%
Better Business Bureau 18.8%
Tripadvisor 9%
Trustpilot 8.6%
Trustindex 8.2%
Judge.me 6.1%
Yotpo 5.5%
Podium 3.1%
Google Customer Reviews 2.7%
G2 2.3%
Stamped 2.2%
Angi 2.1%
Shopper Approved 2%
Clutch 2%
Capterra 1.7%

🚀 Highlights

Here is a list of the top platforms that are more popular in the United States than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Yelp ^(-4)
2. Better Business Bureau ^(-4)
8. Podium ^(-10)
9. Google Customer Reviews ^(-2)
10. G2 ^(-3)
12. Angi ^(-15)
13. Shopper Approved ^(-10)
14. Clutch ^(-1)
15. Capterra ^(-1)
16. Facebook Reviews ^(-1)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 70 customer review platforms used on sites from the United States, ranked by their market share.

Rank	Name	Market share
1	Yelp San Francisco, California, United States An American crowd-sourced review platform where users publish ratings and written feedback about local businesses. Free$180+/month	31.6%
2	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	18.8%
3	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	9%
4	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	8.6%
5	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	8.2%
6	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	6.1%
7	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	5.5%
8	Podium Lehi, Utah, United States An AI-powered lead management and communication platform. $249+/month	3.1%
9	Google Customer Reviews Mountain View, California, United States A free service that allows website owners to collect feedback from customers who've made a purchase on their site. Free	2.7%
10	G2 Chicago, Illinois, United States A B2B software and services review platform. Free$$$	2.3%
11	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	2.2%
12	Angi Denver, Colorado, United States A U.S.-based digital marketplace that connects homeowners with local service professionals for home repair, maintenance, and improvement projects. Free$29.99+/year	2.1%
13	Shopper Approved Ogden, Utah, United States A review platform that helps businesses collect and display genuine reviews from verified customers. $$$	2%
14	Clutch Washington, DC, United States A B2B marketplace that offers client feedback through verified reviews. Free$499+/year	2%
15	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	1.7%
16	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.7%
17	Bazaarvoice Austin, Texas, United States A user-generated content platform for brands and retailers that drives conversions through star ratings, consumer reviews, Q&A, social content, sampling, and creator and influencer marketing. $6,500+/year	1.6%
18	Birdeye Palo Alto, California, United States An agentic customer experience and marketing platform designed for multi-location businesses to manage online presence, reputation, and customer interactions. $299+/month	1.6%
19	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	1.3%
20	WeddingWire Chevy Chase, Maryland, United States A vendor marketplace connecting engaged couples with local wedding professionals.	1.2%
21	The Knot Chevy Chase, Maryland, United States A wedding vendor marketplace that connects couples with more than 200,000 local wedding professionals.	1.1%
22	HomeAdvisor Denver, Colorado, United States A digital marketplace that connects homeowners with local service professionals to carry out home improvement, maintenance, and remodeling projects.	1.1%
23	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	0.9%
24	Reviews.io Berlin, Germany A review platform that allows businesses to better understand their customers and improve their shopping experience. $29+/month	0.8%
25	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	0.6%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 598,456 websites from the United States.
We currently track the presence of 76 customer review platforms across the web.
Of these, 70 were detected on websites from the United States.
Statistics were last calculated on May 14, 2026.
For more details, see our methodology and disclaimer.