GLPI

Paris, France

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

💸 Pricing

GLPI is available in both free and paid versions.

Self-hosted
Free version ✔️Community, open source
Basic
(500 assets, 10 IT agents)€100/month
Standard
(5K assets, 50 IT agents)€300/year
Advanced
(more than 5K assets and 50 IT agents)€1,000/year
Cloud
Public Cloud€19/agent/month
Private Cloud€21/agent/month

⚡ Sites Using GLPI

The list of sites that use GLPI is still being compiled.
#WebsiteRankCountryLanguage
1 udelar.edu.uy #18,870 Uruguay Spanish
2 ufvjm.edu.br #52,082 Brazil Brazilian Portuguese
3 ufersa.edu.br #56,290 Brazil Portuguese
4 parauapebas.pa.gov.br #130,904 Brazil Brazilian Portuguese
5 2ie-edu.org #160,165 Burkina Faso French
6 ints.org.br #225,777 Brazil Brazilian Portuguese
7 comfacasanare.com.co #544,387 Malaysia Spanish
8 uniformg.edu.br #552,142 Brazil Brazilian Portuguese
9 sman1bdg.sch.id #628,001 Indonesia Indonesian
10 ideflorbio.pa.gov.br #919,883 Brazil Brazilian Portuguese
11 puertoboyaca-boyaca.gov.co #942,713 Colombia European Spanish
12 lifeindigo.com #953,699 American English
13 ert.tn #1,231,122 Tunisia French
14 fesu.edu.co #2,462,103 United States Spanish
15 portal.ufvjm.edu.br Brazil Brazilian Portuguese
16 web.paramountcommunication.com United States American English
17 businessload.com American English
18 bolehvpn.net American English
19 vnhandmade.com Vietnam English
20 camaraaracitaba.mg.gov.br Brazil Brazilian Portuguese

📈 Usage Statistics

Statistics for GLPI are still being collected and will be available later.

🕵️ Similar Technologies

These are some of the best GLPI alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
5
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
31
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.
36
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$
37
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year

💬 Frequently Asked Questions

Where is GLPI's headquarters?

GLPI is located in Paris, France.

Can I use GLPI for free?

Yes, there is a free version with limited functionality.

How much does it cost?

GLPI is priced from €100 per month for the Basic plan.

Does GLPI offer a free trial?

Yes, GLPI provides a 45-day free trial that allows users to test its full functionality at no cost.

Which country uses GLPI the most?

The majority of GLPI users are from Brazil.

Who uses GLPI?

According to our data, GLPI is used on at least 21 sites, including such established ones as udelar.edu.uy, ufvjm.edu.br, and ufersa.edu.br.

Is GLPI used on government websites?

Yes, for example, it is used by parauapebas.pa.gov.br, ideflorbio.pa.gov.br, and puertoboyaca-boyaca.gov.co. In total, we found GLPI on 3 government sites in Brazil.

Do academic institutions use GLPI?

Yes. The most notable of these are udelar.edu.uy, ufvjm.edu.br, and ufersa.edu.br. Overall, we know of 4 academic websites in Brazil that use GLPI.

What are the alternatives to GLPI?

Alternatives and possible competitors to GLPI may include Jira Service Management, Zendesk, and TeamDynamix.

Statistics were last calculated on .
For details, see our methodology and disclaimer.