Zammad

Berlin, Germany

Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.

🏠 Website
- zammad.com #236,111
🔗 Links
- Zammad Community Edition
- Wikipedia
</> Source code
- GitHub
👨‍👩‍👦‍👦 Community
- Forums

💸 Pricing

Zammad is available in both free and paid versions.

Self-hostedFree version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year

HostedStarter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month

⚡ Sites Using Zammad

The list of sites that use Zammad is still being compiled.

#	Website	Rank	Country	Language
1	nic.cl	#56,073	Chile	Spanish
2	cara.care	#76,858	Germany	English
3	guestplan.com	#104,140	Netherlands	American English
4	dvderotik.com	#112,322	Netherlands	German
5	jobbnorge.no	#123,320	Norway	Norwegian Bokmål
6	inwx.de	#144,055	Germany	German
7	vitest.dev	#160,600		American English
8	beachup.app	#173,211		English
9	nedgis.com	#178,988	France	French
10	wikiskripta.eu	#205,714	Czech Republic	English
11	zammad.org	#216,872	Germany	English
12	zammad.com	#236,111	Germany	English
13	meine-landausfluege.de	#236,182	Germany	German
14	hosxp.net	#252,867	Thailand	American English
15	gameware.at	#264,715	Austria	German
16	auditorium.de	#280,526	Germany	German
17	th-brandenburg.de	#285,092	Germany	German
18	inwx.com	#415,315	Switzerland	English
19	buycheapestfollowers.com	#451,373		English
20	neodigit.net	#537,874	Spain	Spanish

📈 Usage Statistics

Statistics for Zammad are still being collected and will be available later.

🕵️ Similar Technologies

These are some of the best Zammad alternatives.

Rank	Name
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month
5	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month
20	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month
26	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month
46	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month