⚡ Customer Feedback Tools in China

Customer feedback tools are software solutions that help collect user opinions and experience ratings through various methods such as forms, surveys, quizzes, upvotes, and polls.

China is an East Asian country with a population of around 1.4 billion people.

According to our statistics, customer feedback tools are used on 1.6% of websites from China.

⭐ Most Popular in 2026

The following chart shows the top feedback tools in China in 2026, based on market share.

The most popular is Contact Form 7, which dominates the market with an overwhelming 59.8% share.
It is followed by WPForms with 14.4% and Hotjar with 12.4%.

🚀 Highlights

Here is a list of the top tools that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Feedback Tools

Below is a more detailed list of the top 25 of the 39 feedback tools used on sites from China, ranked by their market share.

RankNameMarket share
1
Contact Form 7
Fukuoka, Japan

A free WordPress plugin that allows users to create and customize contact forms and other types of forms for their websites.

FreeOpen source
2
WPForms
West Palm Beach, Florida, United States

A WordPress form builder plugin with a drag-and-drop editor that lets users create contact, payment, survey, registration, and other custom forms without coding.

FreeOpen source$49.50+/year
3
Hotjar
St. Julian's, Malta

A web-based user behavior analytics and feedback platform that helps website owners observe how visitors interact with their sites and gather direct user feedback.

Free$49+/month
4
HubSpot Forms
Cambridge, Massachusetts, United States

An online form builder included in HubSpot Marketing Hub that lets users create and embed custom lead capture and contact forms without coding.

Free$20+/seat/month
5
Lucky Orange
Overland Park, Kansas, United States

A website analytics tool that helps track and visualize user behavior with heatmaps, session recordings, and surveys.

Free$39+/month
6
Gravity Forms
Virginia Beach, Virginia, United States

A WordPress plugin that enables site owners to create and manage online forms for collecting data directly within WordPress websites.

$59+/year
7
Google Forms
Mountain View, California, United States

A cloud-based data collection and survey management software included in Google Workspace that lets users build, share, and collaborate on online forms, quizzes, and surveys in real time.

Free$7+/user/month
8
Crazy Egg
La Mirada, California, United States

An analytics platform that allows users to track visitor behavior and optimize conversions using heatmaps, session recordings, click tracking, scrollmaps, and A/B testing.

$29+/month
9
Qualtrics
Provo, Utah, United States

A cloud-based experience management platform used to create surveys, collect and store responses, analyze feedback, and generate reports.

Free$420+/month
10
Wufoo
San Mateo, California, United States

Cloud-based form builder that makes it easy to create registration forms, application forms, surveys, contact forms, payment forms, and more.

Free$19+/month
11
MetForm
Dhaka, Bangladesh

A drag-and-drop WordPress form builder plugin for Elementor that lets users visually design custom forms without coding.

FreeOpen source$39+/year
12
Formidable Forms
Riverton, Utah, United States

A forms plugin for WordPress that provides a drag-and-drop builder to create contact forms, surveys, quizzes, payment and calculator forms, user registration, and custom data-driven applications without coding.

FreeOpen source$39.50+/year
13
Medallia
San Francisco, California, United States

A customer experience management platform that helps companies listen, understand, and take action on employee feedback.

$20,000+/year
14
SurveyMonkey
San Mateo, California, United States

An online survey platform that lets users create, send, and analyze surveys and forms to collect structured feedback and response data.

Free$99+/month
15
Zoho Forms
Chennai, India

An online form builder that enables users to create, share, and collect data through customizable forms, available as a web application and mobile apps for iOS and Android.

Free$12+/month
16
Mouseflow
Copenhagen, Denmark

A behavior analytics platform designed to help businesses understand and enhance user experience and conversion rates on their websites.

Free$39+/month
17
Ninja Forms
Cleveland, Tennessee, United States

A WordPress form builder with 28+ free drag-and-drop form fields, default values, calculations, customizable success messages and more.

FreeOpen source$59.40+/year
18
Forminator
Melbourne, Australia

A WordPress plugin for creating forms, surveys, quizzes, and polls that includes PDF generation, Stripe subscriptions, and e-signature support in the Pro version.

FreeOpen source$3+/month
19
Quform
London, United Kingdom

A commercial WordPress form builder plugin that lets users create custom forms with a visual drag-and-drop interface without coding.

$34
20
Typeform
Barcelona, Spain

A cloud-based online form building and survey software that lets users create interactive forms, surveys, quizzes, and conversational experiences with customizable designs.

Free$39+/month
21
123 Form Builder

Online form builder for creating forms and surveys with 3000+ form templates and 45+ integrations with third-party tools including Salesforce, Zendesk, PayPal, Zapier, Mailchimp, HubSpot, and Marketo.

Free$37+/month
22
Tally
Ghent, Belgium

A freemium online form builder with a text document-style editor that lets users create and publish surveys, sign-up forms, payment and checkout forms, and other data collection pages without coding.

Free$29+/month
23
Formspree
Austin, Texas, United States

A forms-as-a-service provider that allows you to handle form submissions without the need for a backend server.

Free$15+/month
24
Alchemer
Louisville, Colorado, United States

An online survey platform with workflow automation and over 400 integrations.

$55+/user/month
25
JotForm
San Francisco, California, United States

An online form builder that enables users to create, customize, share, and manage web forms, surveys, and data collection tools without coding.

Free$39+/month

👉 See Also

Data is based on the analysis of 82,655 websites from China.
Statistics were last calculated on .
For details, see our methodology and disclaimer.