⚡ Customer Feedback Tools in South Africa

Customer feedback tools are software solutions that help collect user opinions and experience ratings through various methods such as forms, surveys, quizzes, upvotes, and polls.

South Africa is an African country with a population of over 60 million people.

According to our statistics, customer feedback tools are used on 24.4% of websites from South Africa.

⭐ Most Popular in 2026

The following chart shows the top feedback tools in South Africa in 2026, based on market share.

The most popular is Contact Form 7, which dominates the market with an overwhelming 60% share.
It is followed by WPForms with 12.9% and Gravity Forms with 10.8%.

Contact Form 7 60%
WPForms 12.9%
Gravity Forms 10.8%
Hotjar 8.3%
Formidable Forms 3.9%
Google Forms 2.9%
MetForm 1.8%
HubSpot Forms 1.3%
Ninja Forms 1%
Quform 1%
Forminator 1%
Lucky Orange 0.9%
Mouseflow 0.8%
Crazy Egg 0.6%
JotForm 0.6%

🚀 Highlights

Here is a list of the top tools that are more popular in South Africa than worldwide.
Differences between global and country rankings are shown in parentheses.

2. WPForms ^(-2)
5. Formidable Forms ^(-2)
7. MetForm ^(-6)
9. Ninja Forms ^(-3)
10. Quform ^(-9)
11. Forminator ^(-4)
13. Mouseflow ^(-1)
16. BugHerd ^(-1)
18. Visual Form Builder ^(-12)
19. Microsoft Forms ^(-3)

✨ Best Feedback Tools

Below is a more detailed list of the top 25 of the 44 feedback tools used on sites from South Africa, ranked by their market share.

Rank	Name	Market share
1	Contact Form 7 Fukuoka, Japan A free WordPress plugin that allows users to create and customize contact forms and other types of forms for their websites. FreeOpen source	60%
2	WPForms West Palm Beach, Florida, United States A WordPress form builder plugin with a drag-and-drop editor that lets users create contact, payment, survey, registration, and other custom forms without coding. FreeOpen source$49.50+/year	12.9%
3	Gravity Forms Virginia Beach, Virginia, United States A WordPress plugin that enables site owners to create and manage online forms for collecting data directly within WordPress websites. $59+/year	10.8%
4	Hotjar St. Julian's, Malta A web-based user behavior analytics and feedback platform that helps website owners observe how visitors interact with their sites and gather direct user feedback. Free$49+/month	8.3%
5	Formidable Forms Riverton, Utah, United States A forms plugin for WordPress that provides a drag-and-drop builder to create contact forms, surveys, quizzes, payment and calculator forms, user registration, and custom data-driven applications without coding. FreeOpen source$39.50+/year	3.9%
6	Google Forms Mountain View, California, United States A cloud-based data collection and survey management software included in Google Workspace that lets users build, share, and collaborate on online forms, quizzes, and surveys in real time. Free$7+/user/month	2.9%
7	MetForm Dhaka, Bangladesh A drag-and-drop WordPress form builder plugin for Elementor that lets users visually design custom forms without coding. FreeOpen source$39+/year	1.8%
8	HubSpot Forms Cambridge, Massachusetts, United States An online form builder included in HubSpot Marketing Hub that lets users create and embed custom lead capture and contact forms without coding. Free$20+/seat/month	1.3%
9	Ninja Forms Cleveland, Tennessee, United States A WordPress form builder with 28+ free drag-and-drop form fields, default values, calculations, customizable success messages and more. FreeOpen source$59.40+/year	1%
10	Quform London, United Kingdom A commercial WordPress form builder plugin that lets users create custom forms with a visual drag-and-drop interface without coding. $34	1%
11	Forminator Melbourne, Australia A WordPress plugin for creating forms, surveys, quizzes, and polls that includes PDF generation, Stripe subscriptions, and e-signature support in the Pro version. FreeOpen source$3+/month	1%
12	Lucky Orange Overland Park, Kansas, United States A website analytics tool that helps track and visualize user behavior with heatmaps, session recordings, and surveys. Free$39+/month	0.9%
13	Mouseflow Copenhagen, Denmark A behavior analytics platform designed to help businesses understand and enhance user experience and conversion rates on their websites. Free$39+/month	0.8%
14	Crazy Egg La Mirada, California, United States An analytics platform that allows users to track visitor behavior and optimize conversions using heatmaps, session recordings, click tracking, scrollmaps, and A/B testing. $29+/month	0.6%
15	JotForm San Francisco, California, United States An online form builder that enables users to create, customize, share, and manage web forms, surveys, and data collection tools without coding. Free$39+/month	0.6%
16	BugHerd Melbourne, Victoria, Australia A visual bug-tracking and website feedback tool that lets users pin comments, screenshots, and notes directly on webpages to report issues in context. $50+/month	0.4%
17	Typeform Barcelona, Spain A cloud-based online form building and survey software that lets users create interactive forms, surveys, quizzes, and conversational experiences with customizable designs. Free$39+/month	0.4%
18	Visual Form Builder McCalla, Alabama, United States A plugin that allows you to build and manage all kinds of forms for your WordPress website in one place. FreeOpen source$29	0.3%
19	Microsoft Forms Redmond, Washington, United States A web-based app that lets individuals, small businesses, schools, and government organizations easily create surveys, quizzes, polls, and other types of forms. Free$19.99+/year	0.3%
20	123 Form Builder Online form builder for creating forms and surveys with 3000+ form templates and 45+ integrations with third-party tools including Salesforce, Zendesk, PayPal, Zapier, Mailchimp, HubSpot, and Marketo. Free$37+/month	0.3%
21	SurveyMonkey San Mateo, California, United States An online survey platform that lets users create, send, and analyze surveys and forms to collect structured feedback and response data. Free$99+/month	0.2%
22	Tally Ghent, Belgium A freemium online form builder with a text document-style editor that lets users create and publish surveys, sign-up forms, payment and checkout forms, and other data collection pages without coding. Free$29+/month	0.2%
23	Zoho Forms Chennai, India An online form builder that enables users to create, share, and collect data through customizable forms, available as a web application and mobile apps for iOS and Android. Free$12+/month	0.2%
24	Cognito Forms Columbia, South Carolina, United States An online form builder with workflow automation that allows users to quickly create forms, add them to their website, and collect and process submissions. Free$19+/month	0.2%
25	Qualtrics Provo, Utah, United States A cloud-based experience management platform used to create surveys, collect and store responses, analyze feedback, and generate reports. Free$420+/month	0.1%

👉 See Also

🌎 Feedback in other countries

Data is based on the analysis of 17,821 websites from South Africa.
Statistics were last calculated on March 30, 2026.
For details, see our methodology and disclaimer.