🆚 BugHerd vs. Userback

Compare technologies based on real-world usage data *

Type

Issue tracking system
Customer feedback tool

About

BugHerd is a visual bug-tracking and website feedback tool that lets users pin comments, screenshots, and notes directly on webpages to report issues in context.

It captures browser, device, and CSS selector data with each annotation, supports task assignment and status tracking, provides a centralized feedback board, and integrates with project management tools such as Jira, Trello, Asana, and Slack.

Userback is a visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

It captures annotated screenshots, session replays, video recordings and technical metadata such as console logs and browser details, includes customizable feedback surveys and portals, and integrates with tools like Jira, GitHub, Slack, and Trello.

Headquarters

Melbourne, Victoria, Australia
Brisbane, Australia

Website

Pricing

Free version ❌Free 7-day trial
Standard
(5 members)
$50/month
Studio
(10 members)
$80/month
Premium
(25 members)
$150/month
Free version ✔️2 projects, 7-day feedback availability
Team
(2 projects)
$9/month
Business
(25 projects)
$19/month
Business Plus
(unlimited projects)
$29/month
Feature Portal add-on$39/month

Categories

Issue Tracking › Rank #1
Feedback › Rank #17
Feedback › Rank #38

Popularity

Determined by the number of sites using each technology.

The BugHerd issue tracking system is 5 times more popular than Userback.
Total websites

Market share

Feedback

Popularity by country

Determined by the number of sites detected from each country.

BugHerd is more popular in the United States, Australia, and the United Kingdom, while Userback is more popular in the Czech Republic, Austria, and India.
United States
Australia
United Kingdom
Canada
Germany
France
Netherlands
Switzerland
Czech Republic
New Zealand

Awards

Popularity by domain category

Determined by the number of sites in each category.

BugHerd is more popular than Userback in all market segments.
Business
Marketing/Merchandising
Education/Reference
Health
Online Shopping
Internet Services
Non-Profit/Advocacy/NGO
Real Estate
Travel
Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#5,617
View more ➝
Name
Rank
#6,202
#8,920
#11,541
#13,671
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.