🆚 Customerly vs. Dynamics 365 Customer Service

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Customerly is an AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents.

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

Headquarters

Dublin, Ireland
Redmond, Washington, United States

Website

Pricing

Free version ❌Free 14-day trial
Core
(10 AI conversations)
$19/seat/month
Growth
(20 AI conversations)
$69/seat/month
Ultimate
(50 AI conversations)
$99/seat/month
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year

Categories

Live Chats › Rank #101
Live Chats › Rank #72
Customer Support › Rank #44
Customer Support › Rank #30

Popularity

Determined by the number of sites using each technology.

The Dynamics 365 Customer Service live chat software solution is 5 times more popular than Customerly.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Dynamics 365 Customer Service is more popular in the United States, the United Kingdom, and the Netherlands, while Customerly is more popular in Italy.
United States
United Kingdom
Italy
Netherlands
Canada
Australia
Zambia
Austria
Norway
Greece

Awards

Popularity by domain category

Determined by the number of sites in each category.

Dynamics 365 Customer Service is more popular among sites focused on business, online shopping, and marketing and merchandising, while Customerly is more commonly used on Internet services and blogs and wiki sites.
Business
Online Shopping
Marketing/Merchandising
Travel
Education/Reference
Real Estate
Public Information
Internet Services
Finance/Banking
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#31,504
#244,915
#377,390
View more ➝
Name
Rank
#6,202
#8,920
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.