🆚 Help Scout vs. Intercom

Compare technologies based on real-world usage data *

📈 Intercom is four times more popular than Help Scout.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Help Scout is more popular in Thailand, Iceland, and Malta.

Help Scout

Intercom

Type

Live chat software solution

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

Boston, Massachusetts, United States

San Francisco, California, United States

Website

helpscout.com #3,781

intercom.com #1,271

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 4 times more popular than Help Scout.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Help Scout is more popular in Thailand, Iceland, and Malta.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Belgium

Poland