🆚 Jira Service Management vs. TOPdesk

Compare technologies based on real-world usage data *

📈 Jira Service Management is twice as popular as TOPdesk.
🌎 Jira Service Management is more popular in Germany, the United States, and Canada.
🌍 TOPdesk is more popular in Belgium, the Netherlands, and the United Kingdom.

Jira Service Management

TOPdesk

Type

Customer support technology

About

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

TOPdesk is a Dutch enterprise service management solution with a focus on IT Service Management (ITSM).

Headquarters

Sydney, Australia

Delft, Netherlands

Website

atlassian.com #165

topdesk.com/en/ #196,022

Pricing

Free version ❌Free 30-day trial

Essential$76/agent/month

Engaged$109/agent/month

Excellent$155/agent/month

Popularity

Determined by the number of sites using each technology.

Jira Service Management customer support technology is 1.7 times more popular than TOPdesk.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Jira Service Management is more popular in Germany, the United States, and Canada, while TOPdesk is more popular in Belgium, the Netherlands, and the United Kingdom.

Germany

Belgium

Netherlands

United States

United Kingdom

Canada

Switzerland

Brazil

Australia

Denmark

Awards

⭐ 10th most popular in Germany in the Customer Support category.

⭐ 6th most popular in Belgium in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Jira Service Management is more popular among sites focused on business, online shopping, and Internet services, while TOPdesk is more commonly used on marketing and merchandising, education and reference, and public information sites.

Business

Marketing/Merchandising

Education/Reference

Online Shopping

Public Information

Internet Services

Fashion/Beauty

Travel

Finance/Banking

Non-Profit/Advocacy/NGO