🆚 GLPI vs. TOPdesk

Type

Customer support technology
Customer support technology

About

GLPI is an open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

It combines incident, problem, request, and change management with an asset database that records relationships between hardware, software, and licenses, supports SLAs, custom forms, knowledge base and self-service portals, provides dashboards and reporting, manages contracts and suppliers, and can be extended through plugins.

TOPdesk is a Dutch enterprise service management solution with a focus on IT Service Management (ITSM).

Headquarters

Paris, France
Delft, Netherlands

Website

Pricing

Self-hosted
Free version ✔️ Community, open source
Basic
(500 assets, 10 IT agents)
€100/month
Standard
(5K assets, 50 IT agents)
€300/year
Advanced
(more than 5K assets and 50 IT agents)
€1,000/year
Cloud
Public Cloud €19/agent/month
Private Cloud €21/agent/month
Free version ❌Free 30-day trial
Essential $76/agent/month
Engaged $109/agent/month
Excellent $155/agent/month

Categories

Customer Support › Rank #45
Customer Support › Rank #39
Live Chats › Rank #108

Popularity

Determined by the number of sites using each technology.

TOPdesk customer support technology is 1.9 times more popular than GLPI.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

TOPdesk is more popular in Belgium, the Netherlands, and the United States, while GLPI is more popular in Brazil, Colombia, and Spain.
Belgium
Netherlands
Brazil
Colombia
United States
Denmark
Spain
United Kingdom
Sweden
Norway

Popularity by domain category

Determined by the number of sites in each category.

TOPdesk is more popular than GLPI in all market segments.
Education/Reference
Business
Public Information
Marketing/Merchandising
Government/Military
Non-Profit/Advocacy/NGO
Entertainment
Internet Services
Health
Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#18,939
#20,146
#52,082
View more ➝
Name
Rank
#13,844
#92,026
#92,708
#102,029
View more ➝

See also

🗃️ About This Data