🆚 SmartCustomer vs. Trusted Shops

📈 Trusted Shops is much more popular than SmartCustomer.
🌍 Trusted Shops is more popular in Germany, the Netherlands, and Poland.
🌍 SmartCustomer is more popular in Russia, Cyprus, and Bermuda.

Statistics based on 3.6M+ analyzed websites. About this data

SmartCustomer

Trusted Shops

Type

Customer review platform

About

SmartCustomer, formerly Sitejabber, is a consumer review platform that helps people avoid fraudulent websites and find good ones.

Trusted Shops is a German online platform that provides customer reviews, a trusted certification mark, and buyer protection.

It features a review collection and moderation system with tools for merchants to manage reviews and respond to customers, a Trustmark seal that signals compliance with quality and security standards, and a Buyer Protection service covering purchases against non-delivery or refund issues.

Headquarters

Menlo Park, California, United States

Cologne, Germany

Website

smartcustomer.com

trustedshops.com #103,423

Pricing

Free version ❌

$200+/month

Free version ❌

Membersheep fee
(based on annual gross revenue) €40+/month

Fee per certificate registered €59+/month

Google integration €30/month

Smart Review Assistant €20+/month

Popularity

Determined by the number of sites using each technology.

The Trusted Shops customer review platform is 20 times more popular than SmartCustomer.

Total websites

Market share

Customer Reviews

Popularity by country

Determined by the number of sites detected from each country.

Trusted Shops is more popular in Germany, the Netherlands, and Poland, while SmartCustomer is more popular in Russia, Cyprus, and Bermuda.

Germany

Netherlands

Poland

Spain

France

United States

United Kingdom

Austria

Italy

Switzerland

Awards

⬆️ 32nd most popular in the United States in the Customer Reviews category.

🥇 Most popular in Germany in the Customer Reviews category.
🥈 Second most popular in Poland in the Customer Reviews category.
🥈 Second most popular in Austria in the Customer Reviews category.
🥈 Second most popular in Switzerland in the Customer Reviews category.
🥉 Third most popular in the Netherlands in the Customer Reviews category.

Popularity by domain category

Determined by the number of sites in each category.

Trusted Shops is more popular than SmartCustomer in all market segments.

Online Shopping

Marketing/Merchandising

Fashion/Beauty

Business

Software/Hardware

Internet Services

Real Estate

Sports

Health

Alcohol

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#2,425

#3,002

#4,012

#14,652

#15,327

Name

Rank

#2,062

#2,831

#2,894

#3,989

#4,178