🆚 Tidio vs. TOPdesk

Compare technologies based on real-world usage data *

Type

Live chat software solution
Customer support technology

About

Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.

It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.

TOPdesk is a Dutch enterprise service management solution with a focus on IT Service Management (ITSM).

Headquarters

San Francisco, California, United States
Delft, Netherlands

Website

Pricing

Free version ✔️50 conversations
Starter
(100 conversations)
$29/month
Growth
(2K conversations)
$59/month
Plus
(5K conversations)
$749/month
Lyro AI
(50 conversations)
$39/month
Free version ❌Free 30-day trial
Essential$76/agent/month
Engaged$109/agent/month
Excellent$155/agent/month

Categories

Live Chats › Rank #5
Customer Support › Rank #3
Customer Support › Rank #38

Popularity

Determined by the number of sites using each technology.

The Tidio live chat software solution is 102 times more popular than TOPdesk.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Tidio is more popular than TOPdesk in all countries.
United States
United Kingdom
Australia
India
Canada
France
Italy
Spain
Netherlands
Germany

Awards

Popularity by domain category

Determined by the number of sites in each category.

Tidio is more popular than TOPdesk in all market segments.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Travel
Fashion/Beauty
Health
Real Estate
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#10,387
#17,232
View more ➝
Name
Rank
#12,047
#13,844
#92,026
#92,708
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.