⚡ Customer Review Platforms in South Africa

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

South Africa is an African country with a population of over 60 million people.

According to our data, customer review platforms are detected on 5.1% of websites from South Africa.

Statistics based on 19K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in South Africa in 2026, based on market share.

The most popular is Tripadvisor with an impressive share of 32.5%, followed by Trustindex with 19.6% and Judge.me with 17.2%.

Tripadvisor 32.5%
Trustindex 19.6%
Judge.me 17.2%
Hellopeter 10.2%
Trustpilot 6.9%
Yotpo 3.5%
Loox 3.4%
Stamped 2.6%
Booking.com 1.9%
Facebook Reviews 1.9%
Restaurant Guru 1.2%
Google Customer Reviews 0.9%
Trusted Shops 0.9%
Clutch 0.6%
WP Review 0.6%

🚀 Highlights

Here is a list of the top platforms that are more popular in South Africa than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-1)
2. Trustindex ^(-2)
4. Hellopeter ^(-64)
6. Yotpo ^(-1)
7. Loox ^(-2)
8. Stamped ^(-2)
9. Booking.com ^(-16)
10. Facebook Reviews ^(-7)
11. Restaurant Guru ^(-28)
14. Clutch ^(-1)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 36 customer review platforms used on sites from South Africa, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	32.5%
2	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	19.6%
3	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	17.2%
4	Hellopeter Cape Town, South Africa A South African customer reviews platform.	10.2%
5	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	6.9%
6	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	3.5%
7	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	3.4%
8	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	2.6%
9	Booking.com Norwalk, Connecticut, United States An online travel platform that allows users to search, compare, and book accommodations, flights, car rentals, airport taxis, and travel experiences. Free$$$	1.9%
10	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.9%
11	Restaurant Guru Road Town, British Virgin Islands A restaurant search and discovery platform that aggregates restaurant information from multiple sources to help users find places to eat. Free	1.2%
12	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	0.9%
13	Trusted Shops Cologne, Germany A German online platform that provides customer reviews, a trusted certification mark, and buyer protection. €40+/month	0.9%
14	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	0.6%
15	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	0.6%
16	Bazaarvoice Austin, Texas, United States A user-generated content platform for brands and retailers that drives conversions through star ratings, consumer reviews, Q&A, social content, sampling, and creator and influencer marketing. $6,500+/year	0.5%
17	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	0.5%
18	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	0.5%
19	LocalImpact Edmonton, Alberta, Canada A cloud-based customer review platform for managing and publishing business reviews. $9+/month	0.4%
20	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	0.3%
21	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	0.3%
22	Feefo Petersfield, Hampshire, United Kingdom A customer review and feedback management platform that helps businesses collect, verify, and showcase genuine reviews from customers. £99+/month	0.3%
23	GetApp Stamford, Connecticut, United States A software discovery and review platform specializing in SaaS and cloud applications. Free$$$	0.3%
24	Bark London, United Kingdom An online marketplace that connects customers with local and online professionals across more than 1,500 service categories, including home services, legal, financial, design, education, and entertainment.	0.3%
25	Airbnb San Francisco, California, United States An online marketplace that enables users to book short-term accommodations, including homes, apartments, and hotels offered by hosts worldwide. Free$$$	0.2%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 19,365 websites from South Africa.
We currently track the presence of 79 customer review platforms across the web.
Of these, 36 were detected on websites from South Africa.
Statistics were last calculated on August 13, 2026.
For more details, see our methodology and disclaimer.