⚡ Customer Review Platforms in South Africa

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

South Africa is an African country with a population of over 60 million people.

According to our data, customer review platforms are detected on 5.9% of websites from South Africa.

Statistics based on 19K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in South Africa in 2026, based on market share.

The most popular is Tripadvisor with a share of 29.2%, followed by Trustindex with 24.5% and Judge.me with 17.7%.

Tripadvisor 29.2%
Trustindex 24.5%
Judge.me 17.7%
Hellopeter 8.8%
Trustpilot 6.8%
Yotpo 3.3%
Loox 3.2%
Stamped 2.4%
Booking.com 2.2%
Facebook Reviews 1.5%
Restaurant Guru 0.9%
WP Ultimate Review 0.9%
Google Customer Reviews 0.9%
Clutch 0.9%
Trusted Shops 0.8%

🚀 Highlights

Here is a list of the top platforms that are more popular in South Africa than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-2)
2. Trustindex ^(-2)
4. Hellopeter ^(-67)
6. Yotpo ^(-1)
7. Loox ^(-2)
8. Stamped ^(-2)
9. Booking.com ^(-13)
10. Facebook Reviews ^(-8)
11. Restaurant Guru ^(-30)
12. WP Ultimate Review ^(-31)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 39 customer review platforms used on sites from South Africa, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	29.2%
2	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	24.5%
3	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	17.7%
4	Hellopeter Cape Town, South Africa A South African customer reviews platform.	8.8%
5	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	6.8%
6	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	3.3%
7	Loox Tel Aviv, Israel A Shopify-exclusive social proof marketing platform that specializes in visual reviews, collecting photos and videos from customers and displaying them in customizable widgets. Free$49.99+/month	3.2%
8	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	2.4%
9	Booking.com Norwalk, Connecticut, United States An online travel platform that allows users to search, compare, and book accommodations, flights, car rentals, airport taxis, and travel experiences. Free$$$	2.2%
10	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.5%
11	Restaurant Guru Road Town, British Virgin Islands A restaurant search and discovery platform that aggregates restaurant information from multiple sources to help users find places to eat. Free	0.9%
12	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	0.9%
13	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	0.9%
14	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	0.9%
15	Trusted Shops Cologne, Germany A German online platform that provides customer reviews, a trusted certification mark, and buyer protection. €40+/month	0.8%
16	WP Social Ninja Newark, Delaware, United States A plugin for WordPress that allows you to embed social feeds (Instagram, Facebook), reviews (Google Reviews, WooCommerce Reviews), and chat widgets into your website. Free$44/year	0.7%
17	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	0.5%
18	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	0.4%
19	Bazaarvoice Austin, Texas, United States A user-generated content platform that helps brands and retailers collect, moderate, and display consumer ratings, reviews, and questions. $6,500+/year	0.4%
20	Bark London, United Kingdom An online marketplace that connects customers with local and online professionals across more than 1,500 service categories, including home services, legal, financial, design, education, and entertainment.	0.3%
21	Feefo Petersfield, Hampshire, United Kingdom A customer review and feedback management platform that helps businesses collect, verify, and showcase genuine reviews from customers. £149+/month	0.3%
22	LocalImpact Edmonton, Alberta, Canada A cloud-based customer review platform for managing and publishing business reviews. $9+/month	0.3%
23	eKomi Berlin, Germany A German customer feedback and review management platform. $65+/month	0.3%
24	Airbnb San Francisco, California, United States An online marketplace that enables users to book short-term accommodations, including homes, apartments, and hotels offered by hosts worldwide. Free$$$	0.3%
25	GetApp Stamford, Connecticut, United States A software discovery and review platform specializing in SaaS and cloud applications. Free$$$	0.3%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 19,949 websites from South Africa.
We currently track the presence of 81 customer review platforms across the web.
Of these, 39 were detected on websites from South Africa.
Statistics were last calculated on September 27, 2026.
For more details, see our methodology and disclaimer.