Jira Service Management

Atlassian, Sydney, Australia

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

According to our data, Jira Service Management ranks 31th among the customer support technologies we track.
It has 0.2% of the customer support market share and is detected on 0.004% of all websites.

πŸ“Š Rankings and Market Share

πŸ† Jira Service Management Awards

⚑ Sites Powered by Jira Service Management

We have data on 120 websites that use Jira Service Management customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Jira Service Management is bonterratech.com.

#WebsiteRankCountryLanguage
1 bonterratech.com #6,862 United States American English
2 oapen.org #12,670 Netherlands English
3 tenerife.es #70,707 Spain European Spanish
4 hagel-shop.de #72,355 Germany German
5 pilet.ee #88,754 Estonia Estonian
6 new.siemens.com English
7 slavic401k.com #118,898 United States American English
8 apod.com.au #125,438 Australia Australian English
9 coti.io #130,105 Germany English
10 elatec-rfid.com #137,402 Germany English
11 guardian.com.sg #146,736 Singapore American English
12 inverite.com #273,169 English
13 sparkpa.org #288,820 American English
14 modyf.fr #292,437 France French
15 cmu.edu.jm #308,162 Jamaica American English
16 hach.de #329,768 Germany German
17 tailornova.com #334,350 Germany English
18 themomproject.com #345,199 United States English
19 dildoking.de #360,771 Germany German
20 satago.com #422,223 United Kingdom British English

πŸ“ˆ Usage Statistics

Most of the sites that use Jira Service Management:

Most of the sites using Jira Service Management are from Germany, the United States, and Canada.

  • Germany 34.8%
  • United States 15.2%
  • Canada 6.5%
  • Switzerland 5.4%
  • Australia 4.3%
  • United Kingdom 4.3%
  • Brazil 3.3%
  • Austria 2.2%
  • France 2.2%
  • Other 21.8%

Most Jira Service Management users speak English, German, or French.

  • English 65.8%
  • German 22.2%
  • French 3.4%
  • Portuguese 2.6%
  • Spanish 1.7%
  • Romanian 0.9%
  • Dutch 0.9%
  • Turkish 0.9%
  • Slovak 0.9%
  • Other 0.7%

Jira Service Management customer support technology is especially popular on .com, .de, and .org top-level domains.

  • .com 41.7%
  • .de 18.3%
  • .org 9.2%
  • .io 5%
  • .com.au 3.3%
  • .ca 1.7%
  • .fr 1.7%
  • .ch 1.7%
  • .co.uk 1.7%
  • Other 15.7%

The primary market segments for websites utilizing Jira Service Management include business, online shopping, and marketing and merchandising.

  • Business 26.5%
  • Online Shopping 14.7%
  • Marketing/Merchandising 11.8%
  • Internet Services 8.8%
  • Fashion/Beauty 8.8%
  • Travel 5.9%
  • Finance/Banking 5.9%
  • Education/Reference 2.9%
  • Entertainment 2.9%
  • Other 11.8%

πŸ•΅οΈ Similar Technologies

These are some of the best Jira Service Management alternatives.

RankName
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
21
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
27
Freshservice
San Mateo, California, United States

A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.

$19+/agent/month
36
TeamDynamix
Columbus, Ohio, United States

A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions.

$$$
46
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

πŸ†š Compare Alternatives

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πŸ’¬ Frequently Asked Questions

What is the company behind Jira Service Management?

Jira Service Management is owned by Atlassian Pty Ltd, headquartered in Sydney, Australia.

Which country uses Jira Service Management the most?

The majority of Jira Service Management users are from Germany.

Who uses Jira Service Management?

According to our data, Jira Service Management is used on over a hundred sites, including such established ones as bonterratech.com, oapen.org, and tenerife.es.

Do academic institutions use Jira Service Management?

Yes. The most notable of these is cmu.edu.jm.

How does Jira Service Management compare to the competition?

Jira Service Management is a moderately popular customer support technology, ranking ahead of 17 other customer support technologies we track.

What are the alternatives to Jira Service Management?

Alternatives and possible competitors to Jira Service Management may include GLPI, Zendesk, and ServiceNow.

πŸ‘‰ See Also

Statistics were last calculated on .
For details, see our methodology and disclaimer.