⚡ Digital Adoption in Malaysia

Digital adoption is the process of enabling people to fully understand and use digital tools, websites, or apps in their daily tasks.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our data, digital adoption platforms are used on 0.2% of websites from Malaysia.

Statistics based on 11K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top digital adoption platforms in Malaysia in 2026, based on market share.

The most popular is Intercom, which dominates the market with an overwhelming 70.8% share.
It is followed by Intro.js with 12.5% and UserGuiding with 4.2%.

Intercom 70.8%
Intro.js 12.5%
UserGuiding 4.2%
Driver.js 4.2%
WalkMe 4.2%
Elevio 4.2%
Gainsight 4.2%

🚀 Highlights

Here is a list of the top platforms that are more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intro.js ^(-4)
3. UserGuiding ^(-7)
4. Driver.js ^(-7)
5. WalkMe ^(-3)

✨ Best Digital Adoption Platforms

Below is a more detailed list of 7 digital adoption platforms used on sites from Malaysia, ranked by their market share.

Rank	Name	Market share
1	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	70.8%
2	Intro.js Dublin, Ireland A lightweight JavaScript library for creating step-by-step and powerful customer onboarding tours. FreeOpen source$9.99+	12.5%
3	UserGuiding Istanbul, Turkey A product adoption platform that combines adoption, feedback, and self-service capabilities for better in-app experiences. $99+/month	4.2%
4	Driver.js London, United Kingdom A lightweight JavaScript library for creating product tours, element highlights, and contextual help. FreeOpen source	4.2%
5	WalkMe Walldorf, Baden-Württemberg, Germany A cloud-based digital adoption platform that overlays any application, identifies where workflows break and provides personalized guidance and automation to help users get the job done. $10,000+/year	4.2%
6	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	4.2%
7	Gainsight San Francisco, California, United States A customer success platform that helps businesses analyze churn risk, improve customer retention, manage renewals, and measure customer lifecycle performance. $10,000+/year	4.2%

👉 See Also

🌎 Digital Adoption in other countries
- Japan
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 11,223 websites from Malaysia.
We currently track the presence of 17 digital adoption platforms across the web.
Of these, 7 were detected on websites from Malaysia.
Statistics were last calculated on August 31, 2026.
For more details, see our methodology and disclaimer.