Usersnap
Usersnap is a versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests.
According to our data, Usersnap ranks 39th among the customer feedback tools we track.
It has 0.07% of the feedback market share and is present on 0.01% of all websites.
- 🏠 Website
💸 Pricing
Usersnap is available in both free and paid versions.
(5 projects, 5 seats)€49/month
(15 projects, 10 seats)€109/month
(20 projects, 20 seats)€199/month
(50 projects, 50 seats)€389+/month
📊 Rankings and Market Share
- Feedback
- Rank: 39
- Market share: 0.07%
- Customer Support
- Rank: 17
- Market share: 0.6%
- Widgets
- Rank: 59
- Market share: 0.1%
🏆 Usersnap Awards
- ⭐ 6th most popular in Switzerland in the Customer Support category.
- ⭐ 10th most popular in France in the Customer Support category.
- 🔥 14th most popular in the United Kingdom in the Customer Support category.
- 🔥 15th most popular in the United States in the Customer Support category.
- 🔥 17th most popular in Switzerland in the Feedback category.
- 🔥 19th most popular in France in the Feedback category.
- ⬆️ 22nd most popular in Switzerland in the Widgets category.
- ⬆️ 29th most popular in France in the Widgets category.
- ⬆️ 35th most popular in the United States in the Feedback category.
- ⬆️ 48th most popular in the United States in the Widgets category.
⚡ Sites Using Usersnap
We have data on 389 websites that use the Usersnap feedback tool. Here is a list of some of the top ranked ones.
The highest rated site using Usersnap is redhat.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | redhat.com | #2,653 | United States | English |
| 2 | #3,141 | United Kingdom | English | |
| 3 | #3,224 | United Kingdom | English | |
| 4 | #7,360 | United States | English | |
| 5 | #8,271 | United States | American English | |
| 6 | #8,377 | United States | English | |
| 7 | #14,919 | United States | English | |
| 8 | #15,812 | United States | English | |
| 9 | #22,691 | American English | ||
| 10 | #24,159 | United States | American English | |
| 11 | #26,084 | English | ||
| 12 | #27,211 | United States | English | |
| 13 | #27,872 | United Kingdom | German | |
| 14 | #28,653 | India | English | |
| 15 | #29,082 | Canada | English | |
| 16 | #30,289 | United States | English | |
| 17 | #31,595 | United Kingdom | Italian | |
| 18 | #36,794 | United Kingdom | French | |
| 19 | #42,215 | France | French | |
| 20 | #43,385 | France | French |
📈 Usage Statistics
Most of the sites that use Usersnap:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Usersnap are from the United States, France, and Switzerland.
- United States 40.3%
- France 13.2%
- Switzerland 9.1%
- United Kingdom 7.2%
- Canada 5.3%
- Austria 3.8%
- Germany 3.5%
- Australia 2.2%
- India 2.2%
- Other 13.2%
Most Usersnap users speak English, French, or German.
- English 76%
- French 7.5%
- German 5.4%
- Spanish 2.8%
- Dutch 2.3%
- Portuguese 1.5%
- Italian 1.3%
- Polish 1.3%
- Romanian 0.8%
- Other 1.1%
The Usersnap feedback tool is especially popular on .com, .org, and .ch top-level domains.
- .com 48.3%
- .org 15.2%
- .ch 5.9%
- .co.uk 2.6%
- .net 2.3%
- .ca 2.1%
- .nl 2.1%
- .de 1.8%
- .edu 1.5%
- Other 18.2%
The primary market segments for websites utilizing Usersnap include business, education and reference, and online shopping.
- Business 27.5%
- Education/Reference 13.7%
- Online Shopping 10.4%
- Marketing/Merchandising 5.7%
- Finance/Banking 5.2%
- Real Estate 4.3%
- Sports 4.3%
- Internet Services 3.3%
- Health 3.3%
- Other 22.3%
🕵️ Similar Technologies
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LiveChat💬 Frequently Asked Questions
Where is Usersnap's headquarters?
Usersnap is located in Linz, Austria.
Does Usersnap offer a free plan?
Yes, there is a free version with limited functionality.
How much does it cost per month?
Usersnap is priced from €49 per month for the Starter plan.
Does Usersnap offer a free trial?
Yes, you can try Usersnap for free for 15 days and test all of its features.
Which country uses Usersnap the most?
The majority of Usersnap users are from the United States.
Who uses Usersnap?
According to our data, Usersnap is used on hundreds of sites, including such established ones as redhat.com, santander.co.uk, and
alamy.com.
Do academic institutions use Usersnap?
Yes. The most notable of these is purdueglobal.edu. Overall, we know of 6 academic websites in the United States that use Usersnap.
How does Usersnap compare to its competitors?
Usersnap is a moderately popular customer feedback tool, ranking ahead of 51 other customer feedback tools we track.
What are the alternatives to Usersnap?
Alternatives and possible competitors to Usersnap may include 
Userback, Marker.io, and
Featurebase.