🆚 Chatwoot vs. Rocket.Chat

Compare technologies based on real-world usage data *

📈 Chatwoot is three times more popular than Rocket.Chat.
🌎 Chatwoot is more popular in the United States, Brazil, and Germany.
🌍 Rocket.Chat is more popular in Canada, Poland, and Austria.

Chatwoot

Rocket.Chat

Type

Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Rocket.Chat is an open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients.

It offers secure messaging with optional end-to-end encryption, role-based access control, multi-factor authentication, self-hosted or air-gapped deployment options, auditing and data retention controls, and federation via the Matrix protocol.

Headquarters

San Francisco, California, United States

Wilmington, Delaware, United States

Website

chatwoot.com #52,715

rocket.chat #62,707

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ✔️Open source

ProCustom