🆚 Chatwoot vs. RingCentral

Type

Live chat software
Customer support technology

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

RingCentral is a business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

Headquarters

San Francisco, California, United States
Belmont, California, United States

Website

Pricing

Self-hosted
Free version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year
Cloud
Free version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year
Free version ❌
Core$240/user/year
Advanced$300/user/year
Ultra$420/user/year

Categories

Live Chats › Rank #35
Live Chats › Rank #66
Customer Support › Rank #13
Customer Support › Rank #27
Instant Messaging › Rank #19

Popularity

Determined by the number of sites using each technology.

The Chatwoot software is 4 times more popular than RingCentral.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Chatwoot is more popular in the United States, Brazil, and Germany, while RingCentral is more popular in the United Kingdom and Cameroon.
United States
United Kingdom
Brazil
Germany
India
Indonesia
France
Australia
Russia
Vietnam

Awards

Popularity by domain category

Determined by the number of sites in each category.

Chatwoot is more popular among sites focused on business, Internet services, and marketing and merchandising, while RingCentral is more commonly used on online shopping, fashion and beauty, and finance and banking sites.
Online Shopping
Business
Internet Services
Fashion/Beauty
Marketing/Merchandising
Software/Hardware
Education/Reference
Travel
Finance/Banking
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
loteria.cl
#10,600
#20,264
#21,072
View more ➝
Name
Rank
#8,576
View more ➝

See also

🗃️ About This Data