🆚 Customerly vs. Dynamics 365 Customer Service
- 📈 Dynamics 365 Customer Service is four times more popular than Customerly.
- 🌎 Dynamics 365 Customer Service is more popular in the United States, the United Kingdom, and the Netherlands.
- 🌍 Customerly is more popular in Italy and Indonesia.
Statistics based on 3.3M+ analyzed websites. About this data
Dynamics 365 Customer ServiceType
Live chat software
Live chat software
About
Customerly is an AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents.
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Headquarters
Dublin, Ireland
Redmond, Washington, United States
Pricing
Free version ❌Free 14-day trial
Core
(10 AI conversations)$19/seat/month
(10 AI conversations)$19/seat/month
Growth
(20 AI conversations)$69/seat/month
(20 AI conversations)$69/seat/month
Ultimate
(50 AI conversations)$99/seat/month
(50 AI conversations)$99/seat/month
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Categories
Live Chats › Rank #103
Live Chats › Rank #73
Customer Support › Rank #45
Customer Support › Rank #31
Popularity
Determined by the number of sites using each technology.
The Dynamics 365 Customer Service live chat software is 4 times more popular than Customerly.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Dynamics 365 Customer Service is more popular in the United States, the United Kingdom, and the Netherlands, while Customerly is more popular in Italy and Indonesia.
United States
United Kingdom
Italy
Netherlands
Australia
Canada
Zambia
Austria
Germany
Norway
Awards
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 57th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Dynamics 365 Customer Service is more popular among sites focused on business, online shopping, and marketing and merchandising, while Customerly is more commonly used on Internet services and blogs and wiki sites.
Business
Online Shopping
Marketing/Merchandising
Travel
Real Estate
Education/Reference
Internet Services
Government/Military
Public Information
Non-Profit/Advocacy/NGO
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot
Ada🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.