🆚 Facebook Reviews vs. Trustpilot

Type

Customer review platform
Customer review platform

About

Facebook Reviews is a review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services.

It uses a "Recommend or not" system instead of star ratings, enables users to add text, photos, and tags to their feedback, and displays an overall recommendation score and total recommendation count on business pages.

Trustpilot is a global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation.

It hosts over 300 million reviews, provides tools for review collection, analytics including sentiment and topic categorization, a proprietary TrustScore metric, and AI-assisted response and trend forecasting features for businesses.

Headquarters

Menlo Park, California, United States
Copenhagen, Denmark

Website

Pricing

Free ✔️
Free version ✔️50 monthly review invitations, disallows embedding of reviews
Plus
(200 review invites)
$3,588+/year
Premium
(500 review invites)
$7,548+/year
Advanced
(5,000 review invites)
$13,188+/year
EnterpriseCustom

Categories

Customer Reviews › Rank #17
Customer Reviews › Rank #1

Popularity

Determined by the number of sites using each technology.

The Trustpilot customer review platform is 14 times more popular than Facebook Reviews.
Total websites

Market share

Customer Reviews

Popularity by country

Determined by the number of sites detected from each country.

Trustpilot is more popular in the United Kingdom, the United States, and the Netherlands, while Facebook Reviews is more popular in Israel, Malaysia, and Thailand.
United Kingdom
United States
Netherlands
Italy
France
Germany
Denmark
Sweden
Spain
Australia

Awards

Popularity by domain category

Determined by the number of sites in each category.

Trustpilot is more popular than Facebook Reviews in all market segments.
Online Shopping
Marketing/Merchandising
Business
Internet Services
Fashion/Beauty
Travel
Finance/Banking
Software/Hardware
Real Estate
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#59,388
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Name
Rank
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See also

🗃️ About This Data