🆚 Freshsales vs. Microsoft Dynamics 365

Compare technologies based on real-world usage data *
Freshsales
Microsoft Dynamics 365

Type

Customer relationship management system
Customer relationship management system

About

Freshsales is a cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance.

It includes visual pipeline and Kanban views, AI-powered lead scoring and deal insights with Freddy AI, predictive contact scoring, workflow and sequence automation, built-in telephony and two-way email, customizable sales activities and dashboards, territory management, and integrations with over 100 third-party apps.

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP business applications offered by Microsoft.

It includes modular apps such as Sales, Customer Service, Finance, Supply Chain Management, Commerce and Human Resources, offers embedded AI tools (including Microsoft Copilot), and integrates with Microsoft 365, Power Platform, and Azure.

Headquarters

San Mateo, California, United States
Redmond, Washington, United States

Website

freshworks.com/crm/sales/ #1,147
dynamics.microsoft.com

Pricing

Free version ✔️Up to 3 users
Growth$11/user/month
Pro$47/user/month
Enterprise$71/user/month
Free version ❌Free 30-day trial
Dynamics 365 Sales
Professional$65/user/month
Enterprise$105/user/month
Premium$150/user/month
Dynamics 365 Customer Service
Professional$50/user/month
Enterprise$105/user/month
Premium$195/user/month

Categories

CRM › Rank #20
CRM › Rank #9
ERP › Rank #2

Popularity

Determined by the number of sites using each technology.

The Microsoft Dynamics 365 CRM system is 4 times more popular than Freshsales.
Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Microsoft Dynamics 365 is more popular in the United States, the United Kingdom, and Germany, while Freshsales is more popular in India, Indonesia, and Malaysia.
United States
United Kingdom
Germany
Australia
Netherlands
Italy
Canada
Spain
France
Norway

Awards

Popularity by domain category

Determined by the number of sites in each category.

Microsoft Dynamics 365 is more popular than Freshsales in all market segments.
Business
Education/Reference
Government/Military
Finance/Banking
Marketing/Merchandising
Health
Online Shopping
Software/Hardware
Internet Services
Public Information

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,139
#1,147
#2,990
#8,122
#12,308
View more ➝
Name
Rank
#366
#1,055
#1,276
#1,617
#1,752
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.