🆚 Freshsales vs. Zendesk
- 📈 Zendesk is much more popular than Freshsales.
- 🌍 Zendesk is more popular in all countries.
Freshsales
ZendeskType
About
Freshsales is a cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance.
It includes visual pipeline and Kanban views, AI-powered lead scoring and deal insights with Freddy AI, predictive contact scoring, workflow and sequence automation, built-in telephony and two-way email, customizable sales activities and dashboards, territory management, and integrations with over 100 third-party apps.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 9th most popular in the United Kingdom in the CRM category.
- ⭐ 10th most popular in Germany in the CRM category.
- 🔥 14th most popular in Australia in the CRM category.
- 🥇 Most popular in the United States in the CRM category.
- 🥇 Most popular in the United States in the Customer Support category.
- 🥇 Most popular in the United Kingdom in the CRM category.
- 🥇 Most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in Australia in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
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Jira Service Management🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.