🆚 Freshservice vs. Jira Service Management
Compare technologies based on real-world usage data *- 📈 Freshservice is slightly more popular than Jira Service Management.
- 🌎 Freshservice is more popular in the United States, Canada, and the United Kingdom.
- 🌍 Jira Service Management is more popular in Germany, Switzerland, and the Netherlands.
Freshservice
Jira Service ManagementType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as Microsoft Teams, Slack, Jira, GitHub, and TeamViewer.
Jira Service Management is a service management solution developed by Atlassian for IT and service teams.
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Popularity
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Market share
Popularity by country
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Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
- ⭐ 10th most popular in Germany in the Customer Support category.
Popularity by domain category
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Zendesk* According to recent studies, many of online reviews are fake.
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