🆚 Freshservice vs. ServiceNow
Compare technologies based on real-world usage data *- 📈 ServiceNow is twice as popular as Freshservice.
- 🌎 ServiceNow is more popular in the United States, the United Kingdom, and Canada.
- 🌍 Freshservice is more popular in India, New Zealand, and Singapore.
FreshserviceType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as Microsoft Teams, Slack, Jira, GitHub, and TeamViewer.
ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.
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Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
- ⭐ 4th most popular in the United States in the Issue Tracking category.
- 🔥 13rd most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Jira Service Management* According to recent studies, many of online reviews are fake.
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Our service evaluates the popularity of technologies by the number of websites using them.