🆚 Gladly vs. Help Scout
Compare technologies based on real-world usage data *- 📈 Help Scout is much more popular than Gladly.
- 🌍 Help Scout is more popular in all countries.
Gladly
Help ScoutType
About
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Headquarters
Pricing
(minimum 10 users)$2,160+/user/year
(minimum 45 users)$2,520+/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 18th most popular in the United States in the Customer Support category.
- ⬆️ 37th most popular in the United States in the Live Chats category.
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Channel Talk
Chatwoot
LiveChat* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.