🆚 Gorgias vs. SnapEngage
- 📈 Gorgias is much more popular than SnapEngage.
- 🌎 Gorgias is more popular in the United States, the United Kingdom, and Australia.
- 🌍 SnapEngage is more popular in Colombia, the British Virgin Islands, and Greece.
Statistics based on 4M+ analyzed websites. About this data
Gorgias
SnapEngageType
Customer support technology
Live chat software
About
Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.
It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.
SnapEngage is a live chat solution built for sales and support.
Headquarters
San Francisco, California, United States
Dallas, Texas, United States
Pricing
Free version ❌
Starter
(50 tickets) $10+/month
(50 tickets) $10+/month
Basic
(200 tickets) $50+/month
(200 tickets) $50+/month
Pro
(2,000 tickets) $300+/month
(2,000 tickets) $300+/month
Advanced
(5,000 tickets) $750+/month
(5,000 tickets) $750+/month
Categories
Popularity
Determined by the number of sites using each technology.
Gorgias customer support technology is 12 times more popular than SnapEngage.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Gorgias is more popular in the United States, the United Kingdom, and Australia, while SnapEngage is more popular in Colombia, the British Virgin Islands, and Greece.
United States
United Kingdom
Australia
Canada
France
Germany
Netherlands
New Zealand
Denmark
Spain
Awards
- 🥇 Most popular in Australia in the Live Chats category.
- 🥈 Second most popular in the United States in the Customer Support category.
- 🥈 Second most popular in the United States in the Live Chats category.
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥈 Second most popular in Canada in the Customer Support category.
- ⬆️ 32nd most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Gorgias is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while SnapEngage is more commonly used on finance and banking, and non-profit, advocacy and NGO sites.
Online Shopping
Fashion/Beauty
Marketing/Merchandising
Business
Health
Sports
Internet Services
Blogs/Wiki
Software/Hardware
Recreation/Hobbies
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.