🆚 Help Scout vs. Kayako
Compare technologies based on real-world usage data *- 📈 Help Scout is much more popular than Kayako.
- 🌍 Help Scout is more popular in all countries.
Help ScoutType
Live chat software solution
Customer support technology
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Kayako is a unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.
Headquarters
Boston, Massachusetts, United States
Austin, Texas, United States
Pricing
Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free version ❌Free 14-day trial
Essential$468+/agent/year
EnterpriseCustom
Categories
Live Chats › Rank #18
Live Chats › Rank #94
Issue Tracking › Rank #2
Customer Support › Rank #8
Customer Support › Rank #40
Popularity
Determined by the number of sites using each technology.
The Help Scout live chat software solution is 29 times more popular than Kayako.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular than Kayako in all countries.
United States
United Kingdom
Netherlands
Germany
Australia
Canada
France
Sweden
Belgium
Finland
Awards
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than Kayako in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Fashion/Beauty
Finance/Banking
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
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Zammad* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.