🆚 Intercom vs. Shepherd

Compare technologies based on real-world usage data *
Intercom
Shepherd

Type

Live chat software solution
Digital adoption platform

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Shepherd is an open-source, fully featured, digital adoption platform (DAP) and user on-boarding service.

Headquarters

San Francisco, California, United States
Middleburg, Virginia, United States

Website

intercom.com #1,271
shepherdjs.dev #721,941

Pricing

Free version ❌Free 14-day trial
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Free version ✔️Versions older than v14.0.0 or for open-source, personal and non-commercial sites, open source
Business (5 projects)$50
Enterprise (unlimited projects)$300

Categories

Live Chats › Rank #6
Customer Support › Rank #4
Digital Adoption › Rank #1
Digital Adoption › Rank #6
JavaScript Libraries › Rank #251

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 17 times more popular than Shepherd.
Total websites

Market share

Digital Adoption

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular than Shepherd in all countries.
United States
United Kingdom
Australia
Germany
France
Canada
Netherlands
Sweden
Brazil
Poland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Shepherd in all market segments.
Business
Internet Services
Marketing/Merchandising
Software/Hardware
Online Shopping
Education/Reference
Finance/Banking
Health
Travel
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#12
#165
#378
#1,053
#1,454
View more ➝
Name
Rank
#104
#132
#12,580
#13,824
#14,543
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.