🆚 Intercom vs. Shepherd
- 📈 Intercom is much more popular than Shepherd.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Shepherd is more popular in Kazakhstan.
Intercom
ShepherdType
About
Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
Shepherd is an open-source digital adoption platform that lets developers build custom onboarding tours, trainings, and announcements inside web applications.
It maintains official wrappers for 
React, 
Ember, 
Angular, and 
Vue.js, supports full keyboard navigation and focus trapping, anchors tour steps to specific page elements through 
CSS selectors, and applies minimal default styling that can be customized to match an application's design.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥉 Third most popular in the United Kingdom in the Digital Adoption category.
- ⭐ 5th most popular in the United States in the Digital Adoption category.
- ⬆️ 207th most popular in the United Kingdom in the JavaScript Libraries category.
- ⬆️ 221st most popular in the United States in the JavaScript Libraries category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.