🆚 Intercom vs. Userlike

Compare technologies based on real-world usage data *

📈 Intercom is much more popular than Userlike.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Userlike is more popular in Germany, Switzerland, and Austria.

Intercom

Userlike

Type

Live chat software solution

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Userlike is an AI-powered, GDPR-compliant live chat software, developed and hosted in Germany.

Headquarters

San Francisco, California, United States

Cologne, Germany

Website

intercom.com #1,271

userlike.com #187,265

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ✔️1 seat

Team
(2 seats)$130/month

Corporate
(10 seats)$350/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 9 times more popular than Userlike.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Userlike is more popular in Germany, Switzerland, and Austria.

United States

Germany

United Kingdom

Australia

France

Canada

Netherlands

Switzerland

Sweden

Spain

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

🥇 Most popular in Germany in the Live Chats category.
🥉 Third most popular in Austria in the Live Chats category.
⭐ 4th most popular in Switzerland in the Live Chats category.
🔥 20th most popular in France in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, Internet services, and marketing and merchandising, while Userlike is more commonly used on fashion and beauty sites.

Business

Internet Services

Marketing/Merchandising

Online Shopping

Software/Hardware

Education/Reference

Finance/Banking

Health

Travel

Fashion/Beauty