⚡ CRM in Albania

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Albania is a Southeastern European country with a population of around 2.8 million people.

According to our data, customer relationship management systems are used on 1% of websites from Albania.

Statistics based on 1K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Albania in 2026, based on market share.

The most popular is Zendesk with an impressive share of 45.5%, followed by Odoo with 18.2% and Freshsales with 9.1%.

Zendesk 45.5%
Odoo 18.2%
Freshsales 9.1%
Brevo 9.1%
Bitrix24 9.1%
7moor 9.1%
Zoho CRM 9.1%

🚀 Highlights

Here is a list of the top systems that are more popular in Albania than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Odoo ^(-6)
3. Freshsales ^(-16)
5. Bitrix24 ^(-1)
6. 7moor ^(-38)
7. Zoho CRM ^(-3)

✨ Best CRM Systems

Below is a more detailed list of 7 CRM systems used on sites from Albania, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	45.5%
2	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	18.2%
3	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	9.1%
4	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	9.1%
5	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	9.1%
6	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	9.1%
7	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	9.1%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 1,060 websites from Albania.
We currently track the presence of 63 CRM systems across the web.
Of these, 7 were detected on websites from Albania.
Statistics were last calculated on May 19, 2026.
For more details, see our methodology and disclaimer.