Customer Support Technologies Ranked #26–#39 in France by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#39 in France

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

France is a Western European country with a population of around 69 million people.

Statistics based on 125K+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 39th out of 39 used on websites in France.

Rank	Name	Market share
26	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.1%
27	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	0.1%
28	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.1%
29	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.1%
30	HappyFox Irvine, California, United States A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat. $29+/agent/month	0.1%
31	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.07%
32	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.07%
33	Five9 San Ramon, California, United States A contact center solution with digital engagement, analytics, workforce optimization, AI and automation. $119+/month	0.07%
34	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.07%
35	Podium Lehi, Utah, United States An AI-powered lead management and customer communication platform for businesses that centralizes customer communications and online reviews. $249+/month	0.04%
36	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	0.04%
37	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.04%
38	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.04%
39	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.04%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 125,390 websites from France.
We currently track the presence of 49 customer support technologies across the web.
Of these, 39 were detected on websites from France.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.