Customer Support Technologies Ranked #26–#32 in France by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#32 in France

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

France is a Western European country with a population of around 69 million people.

Statistics based on 131K+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 32nd out of 32 used on websites in France.

Rank	Name	Market share
26	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.07%
27	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.07%
28	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.04%
29	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.04%
30	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	0.04%
31	Podium Lehi, Utah, United States An AI-powered lead management and customer communication platform for businesses that centralizes customer communications and online reviews. $249+/month	0.04%
32	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.04%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 131,668 websites from France.
We currently track the presence of 40 customer support technologies across the web.
Of these, 32 were detected on websites from France.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.