ServiceNow
ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.
According to our data, ServiceNow ranks 22th among the customer support technologies we track.
It has 0.5% of the customer support market share and is detected on 0.01% of all websites.
- 🏠 Website
💸 Pricing
📊 Rankings and Market Share
- Customer Support
- Rank: 22
- Market share: 0.5%
- Issue Tracking
- Rank: 5
- Market share: 5.2%
🏆 ServiceNow Awards
- ⭐ 4th most popular in the United States in the Issue Tracking category.
- 🔥 14th most popular in the United States in the Customer Support category.
⚡ Sites Powered by ServiceNow
We have data on 374 websites that use ServiceNow customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using ServiceNow is cisco.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #89 | United States | American English | |
| 2 | #489 | China | English | |
| 3 | #2,741 | Australia | American English | |
| 4 | #5,564 | Israel | English | |
| 5 | #6,550 | English | ||
| 6 | #6,572 | English | ||
| 7 | #6,629 | Italy | Italian | |
| 8 | #7,062 | United States | English | |
| 9 | #7,447 | English | ||
| 10 | #7,627 | United States | American English | |
| 11 | #7,850 | United States | English | |
| 12 | #8,815 | Brazil | ||
| 13 | #9,401 | United States | English | |
| 14 | #12,001 | United States | English | |
| 15 | #12,015 | United States | English | |
| 16 | #12,338 | English | ||
| 17 | #12,394 | United States | ||
| 18 | #12,477 | United States | American English | |
| 19 | #12,907 | United States | English | |
| 20 | #12,953 | United States | English |
📈 Usage Statistics
Most of the sites that use ServiceNow:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using ServiceNow are from the United States, Australia, and the United Kingdom.
- United States 53.3%
- Australia 6%
- United Kingdom 5%
- Canada 4.7%
- Brazil 3.7%
- Norway 3%
- Switzerland 2.7%
- Germany 2%
- Italy 1.7%
- Other 17.9%
Most ServiceNow users speak English or Portuguese.
- English 81.4%
- Portuguese 3.2%
- German 2.2%
- Spanish 2.2%
- Japanese 1.4%
- Vietnamese 1.4%
- Italian 1.1%
- Dutch 1.1%
- Finnish 1.1%
- Other 4.9%
ServiceNow customer support technology is especially popular on .com, .edu, and .org top-level domains.
- .com 49.5%
- .edu 11%
- .org 8.6%
- .ca 2.4%
- .edu.au 2.4%
- .no 2.4%
- .com.br 1.9%
- .co.uk 1.6%
- .com.au 1.6%
- Other 18.6%
The primary market segments for websites utilizing ServiceNow include business, education and reference, and software and hardware.
- Business 28.1%
- Education/Reference 22.9%
- Software/Hardware 9.8%
- Internet Services 7.8%
- Health 5.2%
- Finance/Banking 3.9%
- Marketing/Merchandising 3.3%
- Online Shopping 3.3%
- Games 2.6%
- Other 13.1%
🕵️ Similar Technologies
These are some of the best ServiceNow alternatives.
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Zendesk💬 Frequently Asked Questions
What is the company behind ServiceNow?
ServiceNow is owned by ServiceNow, Inc., headquartered in Santa Clara, California, United States.
Can I try ServiceNow for free?
No, it does not currently offer a free trial. However, a demo may be available.
Which country uses ServiceNow the most?
The majority of ServiceNow users are from the United States.
Who uses ServiceNow?
According to our data, ServiceNow is used on hundreds of sites, including such established ones as cisco.com,
lenovo.com, and
sydney.edu.au.
Is ServiceNow used on government websites?
Yes, for example, it is used by detran.sp.gov.br and
flhsmv.gov. In total, we found ServiceNow on 3 government sites in the United States.
Do academic institutions use ServiceNow?
Yes. The most prominent of these are sydney.edu.au,
wright.edu, and
gsu.edu. Overall, we know of 41 academic websites in the United States and 9 in Australia that use ServiceNow.
How does ServiceNow stack up against its competitors?
ServiceNow is a moderately popular customer support technology, ranking ahead of 26 other customer support technologies we track.
What are the alternatives to ServiceNow?
Alternatives and possible competitors to ServiceNow may include 
Freshservice, 
Jira Service Management, and TeamDynamix.
👉 See Also
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,361,290 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.