⚡ Digital Adoption in China

Digital adoption is the process of enabling people to fully understand and use digital tools, websites, or apps in their daily tasks.

China is an East Asian country with a population of around 1.4 billion people.

According to our data, digital adoption platforms are used on 0.04% of websites from China.

⭐ Most Popular in 2026

The following chart shows the top digital adoption platforms in China in 2026, based on market share.

The most popular is Intercom, which dominates the market with an overwhelming 58.6% share.
It is followed by WalkMe with 13.8% and Gainsight with 10.3%.

Intercom 58.6%
WalkMe 13.8%
Gainsight 10.3%
Shepherd 6.9%
Appcues 6.9%
Pendo 3.4%
Userflow 3.4%

🚀 Highlights

Here is a list of the top platforms that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

2. WalkMe ^(-5)
4. Shepherd ^(-2)
7. Userflow ^(-5)

✨ Best Digital Adoption Platforms

Below is a more detailed list of 7 digital adoption platforms used on sites from China, ranked by their market share.

Rank	Name	Market share
1	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	58.6%
2	WalkMe Walldorf, Baden-Württemberg, Germany A cloud-based digital adoption platform that overlays any application, identifies where workflows break and provides personalized guidance and automation to help users get the job done. $10,000+/year	13.8%
3	Gainsight San Francisco, California, United States A customer success platform that analyzes churn, improves retention, and measures the value of customer success initiatives. $10,000+/year	10.3%
4	Shepherd Middleburg, Virginia, United States An open-source, fully featured, digital adoption platform and user on-boarding service. FreeOpen source$50+	6.9%
5	Appcues Boston, Massachusetts, United States A no-code product adoption platform that can help you create the best possible onboarding process for your new users. $250+/month	6.9%
6	Pendo Raleigh, North Carolina, United States A product experience and digital adoption platform that collects data, analyzes user behavior, delivers in-app guidance, and gathers feedback. Free$8,000+/year	3.4%
7	Userflow San Francisco, California, United States A nocode user onboarding platform that enables rapid deployment of onboarding flows and in-app guides without the need for developers. $300+/month	3.4%

👉 See Also

🌎 Digital Adoption in other countries

Data is based on the analysis of 82,623 websites from China.
Statistics were last calculated on March 31, 2026.
For details, see our methodology and disclaimer.