⚡ Customer Feedback Tools in Hong Kong

Customer feedback tools are software solutions that help collect user opinions and experience ratings through various methods such as forms, surveys, quizzes, upvotes, and polls.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our statistics, customer feedback tools are used on 5.8% of websites from Hong Kong.

⭐ Most Popular in 2026

The following chart shows the top feedback tools in Hong Kong in 2026, based on market share.

The most popular is Contact Form 7, which dominates the market with an overwhelming 53.9% share.
It is followed by Google Forms with 16.1% and WPForms with 10.2%.

Contact Form 7 53.9%
Google Forms 16.1%
WPForms 10.2%
Hotjar 9.8%
Gravity Forms 3%
HubSpot Forms 2.3%
Formidable Forms 1.6%
Crazy Egg 1.3%
Qualtrics 1.1%
Lucky Orange 1.1%
123 Form Builder 1.1%
Typeform 1.1%
Quform 1%
Mouseflow 0.9%
Medallia 0.8%

🚀 Highlights

Here is a list of the top tools that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Google Forms ^(-3)
3. WPForms ^(-1)
9. Qualtrics ^(-7)
11. 123 Form Builder ^(-9)
13. Quform ^(-6)
15. Medallia ^(-11)
18. Microsoft Forms ^(-4)
20. Wufoo ^(-1)
22. GetFeedback ^(-15)
23. Tally ^(-8)

✨ Best Feedback Tools

Below is a more detailed list of the top 25 of the 42 feedback tools used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Contact Form 7 Fukuoka, Japan A free WordPress plugin that allows users to create and customize contact forms and other types of forms for their websites. FreeOpen source	53.9%
2	Google Forms Mountain View, California, United States A cloud-based data collection and survey management software included in Google Workspace that lets users build, share, and collaborate on online forms, quizzes, and surveys in real time. Free$7+/user/month	16.1%
3	WPForms West Palm Beach, Florida, United States A WordPress form builder plugin with a drag-and-drop editor that lets users create contact, payment, survey, registration, and other custom forms without coding. FreeOpen source$49.50+/year	10.2%
4	Hotjar St. Julian's, Malta A web-based user behavior analytics and feedback platform that helps website owners observe how visitors interact with their sites and gather direct user feedback. Free$49+/month	9.8%
5	Gravity Forms Virginia Beach, Virginia, United States A WordPress plugin that enables site owners to create and manage online forms for collecting data directly within WordPress websites. $59+/year	3%
6	HubSpot Forms Cambridge, Massachusetts, United States An online form builder included in HubSpot Marketing Hub that lets users create and embed custom lead capture and contact forms without coding. Free$20+/seat/month	2.3%
7	Formidable Forms Riverton, Utah, United States A forms plugin for WordPress that provides a drag-and-drop builder to create contact forms, surveys, quizzes, payment and calculator forms, user registration, and custom data-driven applications without coding. FreeOpen source$39.50+/year	1.6%
8	Crazy Egg La Mirada, California, United States An analytics platform that allows users to track visitor behavior and optimize conversions using heatmaps, session recordings, click tracking, scrollmaps, and A/B testing. $29+/month	1.3%
9	Qualtrics Provo, Utah, United States A cloud-based experience management platform used to create surveys, collect and store responses, analyze feedback, and generate reports. Free$420+/month	1.1%
10	Lucky Orange Overland Park, Kansas, United States A website analytics tool that helps track and visualize user behavior with heatmaps, session recordings, and surveys. Free$39+/month	1.1%
11	123 Form Builder Online form builder for creating forms and surveys with 3000+ form templates and 45+ integrations with third-party tools including Salesforce, Zendesk, PayPal, Zapier, Mailchimp, HubSpot, and Marketo. Free$37+/month	1.1%
12	Typeform Barcelona, Spain A cloud-based online form building and survey software that lets users create interactive forms, surveys, quizzes, and conversational experiences with customizable designs. Free$39+/month	1.1%
13	Quform London, United Kingdom A commercial WordPress form builder plugin that lets users create custom forms with a visual drag-and-drop interface without coding. $34	1%
14	Mouseflow Copenhagen, Denmark A behavior analytics platform designed to help businesses understand and enhance user experience and conversion rates on their websites. Free$39+/month	0.9%
15	Medallia San Francisco, California, United States A customer experience management platform that helps companies listen, understand, and take action on employee feedback. $20,000+/year	0.8%
16	MetForm Dhaka, Bangladesh A drag-and-drop WordPress form builder plugin for Elementor that lets users visually design custom forms without coding. FreeOpen source$39+/year	0.5%
17	Ninja Forms Cleveland, Tennessee, United States A WordPress form builder with 28+ free drag-and-drop form fields, default values, calculations, customizable success messages and more. FreeOpen source$59.40+/year	0.5%
18	Microsoft Forms Redmond, Washington, United States A web-based app that lets individuals, small businesses, schools, and government organizations easily create surveys, quizzes, polls, and other types of forms. Free$19.99+/year	0.5%
19	SurveyMonkey San Mateo, California, United States An online survey platform that lets users create, send, and analyze surveys and forms to collect structured feedback and response data. Free$99+/month	0.5%
20	Wufoo San Mateo, California, United States Cloud-based form builder that makes it easy to create registration forms, application forms, surveys, contact forms, payment forms, and more. Free$19+/month	0.4%
21	JotForm San Francisco, California, United States An online form builder that enables users to create, customize, share, and manage web forms, surveys, and data collection tools without coding. Free$39+/month	0.4%
22	GetFeedback San Mateo, California, United States A customer experience platform that enables companies to collect targeted feedback across all channels, including email, SMS, website and mobile apps. $$$	0.2%
23	Tally Ghent, Belgium A freemium online form builder with a text document-style editor that lets users create and publish surveys, sign-up forms, payment and checkout forms, and other data collection pages without coding. Free$29+/month	0.2%
24	Formstack Fishers, Indiana, United States A data capture and activation platform offering a drag-and-drop form builder, digital signature collection, an open API, and seamless integrations with 250+ leading software tools. $99+/month	0.2%
25	Zoho Forms Chennai, India An online form builder that enables users to create, share, and collect data through customizable forms, available as a web application and mobile apps for iOS and Android. Free$12+/month	0.2%

👉 See Also

🌎 Feedback in other countries

Data is based on the analysis of 17,964 websites from Hong Kong.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.