🆚 Ada vs. Dynamics 365 Customer Service
- 📈 Ada is twice as popular as Dynamics 365 Customer Service.
- 🌎 Ada is more popular in the United States, Canada, and Italy.
- 🌍 Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Zambia.
Statistics based on 3.5M+ analyzed websites. About this data
Ada
Dynamics 365 Customer ServiceType
Live chat software
Live chat software
About
Ada is an AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Headquarters
Toronto, Ontario, Canada
Redmond, Washington, United States
Pricing
Free version ❌
On request
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Categories
Popularity
Determined by the number of sites using each technology.
The Ada live chat software is 2.4 times more popular than Dynamics 365 Customer Service.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Ada is more popular in the United States, Canada, and Italy, while Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Zambia.
United States
United Kingdom
Canada
Netherlands
Italy
Australia
Germany
Zambia
Austria
Brazil
Awards
- 🔥 13rd most popular in Canada in the Customer Support category.
- ⬆️ 21st most popular in the United States in the Customer Support category.
- ⬆️ 25th most popular in Canada in the Live Chats category.
- ⬆️ 42nd most popular in the United States in the Live Chats category.
- 🔥 18th most popular in the United Kingdom in the Customer Support category.
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 46th most popular in the United Kingdom in the Live Chats category.
- ⬆️ 61st most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Ada is more popular among sites focused on online shopping, business, and marketing and merchandising, while Dynamics 365 Customer Service is more commonly used on education and reference, travel, and real estate sites.
Online Shopping
Business
Marketing/Merchandising
Finance/Banking
Software/Hardware
Education/Reference
Health
Fashion/Beauty
Travel
Entertainment
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,795 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.