🆚 Chatwoot vs. Customerly

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Customerly is an AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents.

Headquarters

San Francisco, California, United States
Dublin, Ireland

Website

Pricing

Self-hosted
Free version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year
Cloud
Free version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year
Free version ❌Free 14-day trial
Core
(10 AI conversations)
$19/seat/month
Growth
(20 AI conversations)
$69/seat/month
Ultimate
(50 AI conversations)
$99/seat/month

Categories

Live Chats › Rank #47
Live Chats › Rank #101
Customer Support › Rank #20
Customer Support › Rank #44

Popularity

Determined by the number of sites using each technology.

The Chatwoot software solution is 12 times more popular than Customerly.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Chatwoot is more popular in the United States, Brazil, and Germany, while Customerly is more popular in Italy.
United States
Brazil
Italy
Germany
Indonesia
United Kingdom
India
Russia
Spain
Australia

Awards

Popularity by domain category

Determined by the number of sites in each category.

Chatwoot is more popular among sites focused on Internet services, business, and online shopping, while Customerly is more commonly used on blogs and wiki sites.
Internet Services
Business
Online Shopping
Marketing/Merchandising
Education/Reference
Software/Hardware
Health
Travel
Blogs/Wiki
Government/Military

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#20,264
#28,096
View more ➝
Name
Rank
#31,504
#244,915
#377,390
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.